Hotels give priority to customers' needs, so how to advance the service?

When most guests have a rest at night, they like to close the shading curtains in their rooms so that they can sleep soundly. Therefore, it is stipulated in the hotel service procedure to open the night bed for the guest room. However, some guests often sleep until dawn because of the fatigue of one day's work. In order not to affect the busy work of the next day, they hope to leave a gap in the middle of the shading curtain, which requires careful waiters to find, analyze and judge, and provide satisfactory service to the guests when they serve the turndown.

when the waiter cleaned the room in the morning, he found that the guests covered the bed cover that had been folded when they turned on the bed, and then looked at the air conditioning at 23℃. At this time, the waiter should explain the middle shift service, and adjust the temperature to about 26℃ during the night bed service. If the air conditioning temperature in the hotel is not strong enough, immediately take the initiative to add a blanket to the guests.

When the waiter cleaned the room, he found an armchair leaning against the bed. After constant observation, the waiter found a small plastic sheet on the bed and children's clothes hanging in the bathroom. Only then did the waiter understand that the mother was afraid that the baby would fall to the ground while sleeping, and the hotel waiter immediately prepared a crib for the guests and put it in the room.

when cleaning the room, I found that sheets, blankets, mattresses and other places were dirty to varying degrees. The waiter immediately realized that it was the guests' careless eating that caused gastrointestinal disorders, so they should replace all the dirty items, contact the tour guide through the floor supervisor in time, and inform the doctor to treat them in time so that the guests can recover.

when the waiter found watermelons and other fruits in the guest room, he offered to prepare trays, fruit knives and toothpicks for the guests.

Although the above examples are small, they often surprise guests. In a word, if you want to provide high-quality service and personalized service for guests, you must approach the guests and observe them carefully. Only by looking at, analyzing and handling problems from the perspective of guests can you get effective results.