Advanced deeds of outstanding employees in the front office of the hotel

Advanced deeds of outstanding employees in the front office of the hotel

Feng Man joined our hotel on July 30th, XX as a receptionist. Since I joined the company, I have performed well in all aspects, and I am serious, proactive, hardworking and responsible.

As we all know, the front hall is the epitome of the hotel. The service of front office staff directly reflects the management level, work efficiency and service quality of the whole hotel, and directly affects the overall image of the hotel. As the front-line customer department of the hotel, the work intensity and pressure of the front desk can be imagined. Overtime is common, and it is common for guests to make things difficult for no reason. In the process of going to work, a negligence of not handling the accounts of the guests will not only cause complaints from the guests, but also bear the risk of losing money. But it is in this environment that Feng Man, who has just entered the society, is fearless, hardworking and practical.

I still remember that at that time, Feng Man was the last of the "old employees" to come to the front hall family. In training, she has been paying more time and energy than others to complete every actual combat step. Now, her business knowledge and practical experience are very rich. The new employee is also willing to learn from her master. She never turns a blind eye when new employees have questions about their operation, but patiently gives directions so that new employees can learn to solve problems by themselves in step-by-step operation. She was helpful and won the love of her colleagues with her sincerity. I remember once, a new employee lost the key to the till when he was on the night shift. Looking for unsuccessful natural plan to give up, but brother Feng still hung Laurie from the gap in the front desk to the regional bureau one by one. Seeing this scene, the new employees felt guilty and continued to look for it under the drive of brother Feng. Finally, I found the small key to the till in rc Gualao. Such little things are too numerous to mention. Feng Man's help to his colleagues is like a spring breeze caressing his face, which makes people feel warm.

Feng Man is a steady and careful worker. He is a role model for new employees. I was deeply impressed that once I received a large military team, the team had a lot of things to follow up every time, from room arrangement to the preparation of key cards and welcome cards, the information and accounting treatment of team leaders needed to be treated with caution. In this team, she actively cooperated with the requirements of the head of the army and tried her best to meet the requirements of the guests without damaging the interests of the hotel, which won unanimous praise from the guests. This time, she gave full play to her serious and responsible attitude towards her work, which is rare for ordinary people. Let everyone be happy when they are busy at work.

It is such a considerate, cautious, diligent and hard-working girl who has won the appreciation of many guests and conquered the hearts of all colleagues in the front desk with her kind and patient service attitude! In recognition of her positive work attitude and excellent work performance, the department unanimously recommended her as an outstanding employee of XX Hotel in the first half of the year.

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