How is the hotel lobby manager?

Lobby managers usually refer to hotel lobby managers and bank lobby managers. The main responsibility is to provide services for guests and maintain order in the lobby. As a profession, "lobby manager" plays a very important role in modern hotels and catering enterprises.

The lobby manager is the middle-level manager of the hotel or restaurant industry. Entrusted by the general manager, he handles the complaints of the guests about all the equipment, facilities, personnel and services of the hotel and restaurant instead of the general manager, supervises the operation of various departments, coordinates the relationship between various departments, and ensures that the hotel and restaurant provide quality services to customers in a normal order. They are the nerve center of hotels and restaurants and the bridge between hotels, restaurants and guests.

Requirements for the position of lobby manager

1, the lobby manager generally requires a college degree or above, regardless of major, received training in service management and hotel management, and understood the knowledge of public relations etiquette, psychology, management and hotel business.

2, familiar with the hotel management workflow and management norms, with strong organization, management and coordination capabilities; Have considerable training ability, strong adaptability and fluent oral English.

3. Have considerable knowledge and level of catering management and good comprehensive quality; Have good team spirit, pioneering and innovative spirit, strong communication and coordination ability, and dare to take responsibility.

4. Good temperament, kindness and generosity, dignified and cheerful, good at communication, overall concept, service awareness and strong sense of responsibility, able to work under greater pressure.