How long does it usually take a novice hotel receptionist to learn?

The work of the hotel front desk is to correctly grasp the demand and supply of hotel rooms on that day, understand the arrival and departure of guests on that day, check the room status and do a good job in room allocation;

Warmly receive guests, go through various formalities, and arrange the check-in registration of VIp guests and conference guests in advance; Strictly abide by the confidentiality system, safeguard the interests of customers, and ask superiors in time for special circumstances; Keep in touch with relevant departments, handle all kinds of information in time, and strive to improve service quality and room occupancy rate.

Precautions for cashier at hotel front desk:

The concierge took the guests to the front desk. The receptionist should first smile at the guests and greet them politely when 1 m arrives at the front desk.

When the guests arrive at the front desk, the right to speak should belong to the receptionist. You can't wait for the guest to say it, but after greeting, ask the guest what can I do for you. No matter what kind of reception process, there is a consistent time limit, so all processes should be completed smoothly.

In the reception process, the information that must be confirmed with the guests includes: room type, house price, departure date and number of people staying. After this series of confirmations, there must be a check-in registration form to be signed by the guests. Remember to present your hands with a pen and paper, point the pen at yourself and ask the guests to sign it.