Traditional Culture Encyclopedia - Hotel franchise - I paid 150 when I booked a hotel at Qunar. Why did I only get 138 back when I canceled the order?

I paid 150 when I booked a hotel at Qunar. Why did I only get 138 back when I canceled the order?

Handling fees and liquidated damages are deducted. According to Qunar’s official website, when booking a hotel and canceling an order, if the consumer does not exceed the cancellation time, some merchants will charge fees and liquidated damages. Qunar is China's leading travel search engine. Qunar is the world's largest Chinese online travel website. It was founded in February 2005 and is headquartered in Beijing.