Traditional Culture Encyclopedia - Hotel franchise - Standardize etiquette gestures
Standardize etiquette gestures
Standardize etiquette gestures
Standardize etiquette gestures. As a kind of body language, gestures can intuitively express our emotions and attitudes, and also help us to speak. As an important part of manners, gestures should be used correctly. Let's take a look at some standard etiquette gestures. Standard etiquette gestures 1
Swing gesture
means please come in. That is, keep your fingers straight and close together, then take the elbow joint as the axis, raise your hand from the front of your abdomen and swing it right to the front of your body. Don't swing your arm to your side or behind you. At the same time, stand with your feet in a right T-step, your left hand drooping, look at the guests visually and smile.
arm-bending gesture
arm-bending gesture often means to invite guests inside. When holding things with your left hand, or pushing the door or elevator door, you need to lead the guests, that is, straighten the five fingers of your right hand and put them together, lift them from the front side of your body from bottom to top, lift your upper arm to a height of 45 degrees away from your body, and then swing your arm from the side to the front left side of your body to invite the guests in.
Front swing
If you are holding something with your right hand or holding the door, you can use the front swing when you want to make a gesture of "please" to the right. Put your fingers together, straighten your palm, lift it from the side of your body from bottom to top, take your shoulder joint as the axis, bend your arm slightly, then swing it from the front to the right, and swing it to a position 5 cm away from your body, not exceeding your torso. Look at the guests with a smile, or put your hands forward.
note:
gestures should be few and not many. Redundant gestures will give people the feeling of putting on airs and lacking self-restraint.
In communication activities, some gestures will make people disgusted and seriously affect their image. For example, scratching one's scalp in public, pulling out one's ears, picking one's nose, biting one's nails, and scribbling with one's fingers on the table.
shake hands with people. At the beginning of meeting, at the time of farewell, when expressing sympathy to others, expressing gratitude and slightly apologizing, people often hold hands with others. First, we should pay attention to the order. When shaking hands, the standard sequence for both parties to reach out their hands should be the honour person first. That is, those with high status reach out first, and those with low status reach out later. If you are a service person, you should not take the initiative to reach out and shake hands with the service object. Standardize etiquette gestures 2
"Please move forward" gesture
In hotel etiquette training, when guiding the direction for guests, you can use the "straight arm" gesture, with your fingers straight and close together, your palms inclined upward, your elbow raised from the front of your abdomen, swung in the right direction, stopped at the height of your shoulders, and your elbow was basically straight. It should be noted that when guiding the direction, the body should be sideways to the guests, and the eyes should take into account the direction and the guests.
"Come in" gesture
When guiding the guests, the receptionist should do both words and deeds.
In restaurant etiquette training, first say "please" to the guests softly, and then use the "horizontal gesture", in which the fingers are straight and close together, the palms are naturally straight, the palms are up, the elbows are bent, and the wrists are lower than the elbows. With the elbow joint as the axis, raise your hand from the front of your abdomen and swing it to the right in front of your body. Don't swing your arm to your side or behind you. At the same time, stand with your feet in a right T-step. The head and upper body are slightly tilted to the side where the hand is extended, and the other hand is drooping or behind the back, looking at the guests with a smile.
"Please sit down" gesture
When receiving guests and asking them to sit down, the gesture of "tilting" is adopted, that is, the chair should be pulled out by holding the back of the chair with both hands, and then the left hand or right hand is raised from the front, with the elbow joint as the axis, and the forearm swings from top to bottom, so that the arm is inclined downward, indicating that the guests are invited to sit down.
"Ladies and gentlemen, please"
When there are many guests, it means that "please" can move a little more, and adopt the cross-arm posture. Lift your arms forward and upward from both sides of your body, and bend your elbows slightly to your sides. The arm pointing to the front side should be raised and straightened, and the other hand should be slightly lower and curved.
introduction gestures
when introducing others, gestures should be elegant. No matter which side is introduced, the palm of your hand should be up, the back of your hand should be down, your fingers should be together, your thumb should be open, your palm should be raised to shoulder height, and you should point to the introduced side with a smile. On formal occasions, you can't point or pat the introduced party's shoulder and back with your fingers.
Applause
When clapping, tap the left palm with the right palm to express applause or welcome. Palm-up gesture means sincerity and respect for others, while palm-down gesture means lack of honesty and sincerity.
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