Traditional Culture Encyclopedia - Hotel franchise - Hotel room cleaning process
Hotel room cleaning process
VIP room, check-out guest room, stay in guest room, long-term stay, available room.
The order of cleaning is: VIP room, check-out guest room, check-in guest room, long-term room, and vacant room. When entering the room, first check whether the door is hung with a "Do Not Disturb" sign or is "double locked"; knock on the door three times gently, not too loudly so that guests can hear it, and identify yourself as "Waiter"; Wait outside the door for 10 seconds and listen to the movement in the room. If there is no response, repeat the above procedure twice.
After confirming that there is no movement in the room, use the key to gently open the door 2 to 3 inches, announce your identity, and ask "Can you come in?" before entering; if the guest is in the room, wait After the guest opens the door or with the guest's consent, you can enter, greet the guest, and ask the guest "if you can clean the room." Open the window and draw the curtains; open the window. Inspect and inspect and turn on all lighting fixtures to check whether they are intact and effective; check and adjust the air conditioner to the appropriate temperature; inspect doors, windows, curtains, walls, ceilings, carpets, TVs, telephones and various furniture to see if they are intact, and report any damage in a timely manner The foreman should report for repairs and make a record in the equipment status column of the guest room cleaning report; check whether there are any leftover items. If any items are found, report them immediately and make a record.
Recover consumed drinks, fill out the drink order, deliver to the front desk cashier at the end of the day and report to the foreman.
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