Job specification of hotel lobby manager

The following is the job description of the hotel lobby manager, for reference only, hoping to help you:

1. Assist the manager of the front desk department to do the daily reception work, preside over the overall work of the front desk shift, and create a good working atmosphere;

2. Attend the regular meeting of supervisors, keep abreast of the ideological trends of subordinate waiters, and check and supervise the gfd, organizational discipline, polite language and work efficiency of employees in this department;

3. Responsible for preparing employee worksheets, reasonably arranging subordinates' work, managing and deploying various consumables used by the department, and strictly controlling costs, even if conveying instructions from superiors;

4. Grasp the reservation situation and the guest situation of the day, and maximize the sales of instant rooms according to the arrival and departure list of the day;

5. Check and be responsible for the safety and fire control work of this department, arrange the reception of important guests and the implementation and inspection of important information;

6. Supervise the escort service, implement service procedures, and supervise the inquiry service to meet the reasonable requirements of the guests;

7. Participate in the reception work at the front desk, effectively solve the complaints of guests and related problems of departments, and coordinate and contact with relevant departments;

8. Formulate and organize the implementation of the training plan, correctly evaluate the work of subordinates, and keep a work diary.