What do you think of hotel star rating?

Question 1: What is the star rating of the hotel?

1 range

This standard specifies the star rating conditions, rating rules, service quality and management system requirements of tourist hotels.

This standard is applicable to officially opened tourist hotels of various economic nature.

2 normative reference documents

The clauses in the following documents become the clauses of this standard by reference. All subsequent modifications (excluding errata) or revisions of dated reference documents are not applicable to this standard. However, parties who have reached an agreement according to this standard are encouraged to study whether the latest versions of these documents can be used. For undated reference documents, the latest edition is applicable to this standard.

Gb/t 1 0001.1-2000 Graphical symbols for public information Part1:General symbols.

GB/T 1000 1.2-2002 Graphical symbols for marking public information Part 2: Symbols for tourist facilities and services.

3 Terms and definitions

The following terms and definitions apply to this standard:

3. 1

Tourist Hotel

Accommodation facilities with catering and related services can be provided to tourists at night. According to different habits, it is also called hotels, hotels, hotels, guest houses, resorts, clubs, buildings, centers and so on.

3.2

star rating

Use the number and color of stars to indicate the level of tourist hotels. The star rating is divided into five grades, namely, one star, two stars, three stars, four stars and five stars (including platinum five stars). The lowest is one star, and the highest is five platinum stars. The higher the star rating, the higher the level of tourist hotels.

3.3

Trial star rating

As a supplement to the star rating, its rating is the same as the star rating.

4 symbols

Stars are symbolized by a gold-plated pentagram, which represents one star, two pentagrams represent two stars, three pentagrams represent three stars, four pentagrams represent four stars, five pentagrams represent five stars, and five platinum pentagrams represent five stars.

5 General rules

5. 1 For a hotel composed of several buildings, its management and right to use should be consistent, and all areas in the hotel, including the rental business area, should be a whole, and the stars should not be treated differently because of the separation of property rights or management rights in a certain area.

5.2 A hotel can apply for a star rating one year after its opening. After being assessed and approved by a star rating agency, it can enjoy the right to use the star rating and its logo for five years. Hotels that have been in business for less than one year can apply for preparatory star rating, valid for one year.

5.3 Unless there are higher requirements in this standard, the hotel's buildings, ancillary facilities, service items and management must conform to the existing national laws and standards on safety, fire protection, hygiene and environmental protection.

6-star classification condition

6. 1 a star

6. 1. 1 The layout of the hotel is basically reasonable, which is convenient for the normal activities of guests in the hotel.

6. 1.2 The graphic symbols of public * * * information conform to GB/T10001.1and GB/T 1000 1.2.

6. 1.3 There are heating and refrigeration equipment adapted to the local climate, and all areas are well ventilated.

6. 1.4 Facilities and equipment shall be kept clean, sanitary and effective.

6. 1.5 All instructions and services shall be expressed in at least Chinese and English.

6. 1.6 Services can be provided in English.

6. 1.7 lobby

A. there is a front office and a general service desk;

B the main service desk is located in a conspicuous position in the lobby, with new decoration, sufficient light and signs in Chinese and English; The receptionist provides reception, inquiry, checkout and message service in Mandarin 18 hours or more;

C. Provide promotional materials of hotel services, room price list, local tourist traffic map and timetable of major transportation vehicles;

D. provide small luggage storage service;

E. provide luggage entry and exit services.

6. 1.8 guest room

A at least 15 rooms (sets) are available for rent;

B. The door lock is a concealed lock with anti-theft device, and an emergency evacuation map and related instructions are posted in a prominent position;

C well-decorated upholstered beds, tables, chairs, bedside tables and other supporting furniture;

At least 75% rooms have bathrooms, equipped with buckets, basins, showers or bathtubs (with shower curtains). There is a separate public toilet for men and women and a separate public bathroom for men and women on the floor without bathroom in the guest room, which is equipped with shower curtain. Take effective anti-skid measures ... >>

Question 2: How to look at the hotel? A real star hotel will hang a star hotel card issued by the Tourism Bureau in a conspicuous place in the lobby (usually the front desk). If you haven't been judged by a star, blow it yourself! How many stars are hung on the hotel signboard is the standard of several stars ~

Question 3: How to check the hotel star rating? There should be no 20 points. You can check the hotel association to see if there is such a classification, or check the hotel business license or something.

Question 4: On which website can I check the hotel star rating? What star rating or hotel should I check?

In fact, you can go directly to Ctrip or E Long to check, they are all formal.

Question 5: How to identify the prominent position in the lobby of a star-rated hotel (mostly on the wall next to or behind the reception desk)? There will be a copper sign, how many are there, and the words "China Hotel Association, commonly known as listed hotel" will be indicated on it. Generally speaking, the hotel's star rating is one year before it is eligible to participate in the appraisal. Therefore, in many cases, the waiter will explain that we started business with * * star rating. In another case, some hotels are reluctant to go public. For example, they have five-star standards, but they don't participate in the evaluation, but their hardware and software are all good. Of course, the hotels on the list are all evaluated according to certain standards, and they must have certain credibility.

Question 6: What does Ctrip think of the hotel's listed stars? If the hotel is listed, Ctrip will show the listed stars. The picture shows the target star.

If it is not listed, the drill level will be displayed according to the evaluation of Ctrip users.

Question 7: How to distinguish the star rating of a hotel? What are the characteristics? A. There are Chinese restaurants with reasonable layout and luxurious decoration.

B there are professional foreign-related restaurants with reasonable layout, luxurious decoration and elegant style, equipped with characteristic kitchens;

C There is a unique, elegant and reasonably located coffee shop (or simple western restaurant) that can provide buffet breakfast and western-style dinner. Coffee shop (or restaurant) has business hours of not less than 18 hours, and has clear business premises;

D There are more than three banquet halls or small banquet halls. Can provide banquet service;

E. There are special bars or tea rooms or other places where guests can rest and communicate, and wine service is provided;

F Tableware is configured in complete sets according to Chinese and foreign customs, with high-grade materials and exquisite workmanship.

Question 8: How to look at the star rating of the hotel? The front desk of domestic star-rated hotels must have a bronze medal with the one of Great Wall Group on it.

This is the most accurate and can't be hung around.

Question 9: How to evaluate the star rating of a hotel? You can enter the hotel name online. If it is your own, you can find a professional to evaluate it.

Question 10: How are hotel star standards distinguished? The hotel rating standard is divided into five standards: one star to five stars, with five stars as the highest (China People's * * * and national star hotel rating standard). Hotel star, that is, a hotel that has passed the star rating of the National Tourism Administration and obtained the corresponding title. So what is the hotel standard for each star? Let's have a look.

One-star hotels should have heating and refrigeration equipment adapted to the local climate; 16 hour hot water supply; At least 15 rooms (sets) can be rented; Rooms and bathrooms should be thoroughly arranged once a day, and sheets, sheets and pillowcases should be replaced every other day or at the request of guests, and every guest must replace them; Able to provide services in English.

Two-star hotels need wake-up service on the basis of the above (the same below); 18 hour hot water supply; At least 20 rooms (sets) are available for rent; There are international and domestic long-distance calls, which can be dialed by dialing or using prepaid telecom cards; There is a color TV; Change sheets, sheets and pillowcases every day or at the request of guests; Provide laundry service; Provide food delivery service at the request of guests; Buildings with 4 floors and above have passenger elevators.

Three-star hotels should have full-time luggage porters and special luggage carts, and provide luggage service for guests 18 hours; There is a small luggage storage place; Provide credit card settlement services; At least 30 rooms (sets) can be rented; No less than 16 TV channels; 24-hour hot water and drinking water, free tea or coffee, 70% rooms have mini refrigerators; Provide message and wake-up service; Provide wet washing, dry cleaning and ironing services for clothes; Provide shoeshine service; The service personnel have special dressing rooms, public toilets, bathrooms, restaurants, dormitories and other facilities.

Four-star hotels need central air conditioning (except villa resort hotels); Music system with background; /kloc-provide foreign currency exchange service for 0/8 hours; At least 40 rooms (sets) are available for rent; 70% guest room area (excluding bathroom) is not less than 20 square meters; Providing Internet access services; The bathroom has a telephone and a hair dryer; There is a mini-bar in the guest room; Dining room tableware is configured in complete sets according to Chinese and western habits, without damage; There are a large number of high-quality passenger elevators in buildings above 3 floors, and the cars are elegantly decorated; Purchase tickets for transportation, movies, visits, etc. Provide sightseeing services in the city; Services can be provided in Mandarin and English, and services can be provided in a second foreign language if necessary.

In addition to luxurious interior decoration, five-star hotels require 70% room area (excluding bathrooms and corridors) not less than 20 square meters; At least 40 rooms (sets) are available for rent; Indoor high-grade carpet, or decorated with high-quality wooden floor or other high-grade materials; Each room is equipped with a mini safe; There is an emergency room.

China tourist hotel star rating agencies are responsible for overall planning, formulate implementation measures and inspection rules for star rating, authorize and supervise the star rating agencies of tourist hotels below the provincial level to carry out star rating, and organize the evaluation and review of five-star hotels.

The star rating agencies of tourist hotels in other cities or administrative regions shall, under the authorization of the national star rating agencies of tourist hotels and the supervision of the provincial star rating agencies in the region, implement the star rating and review of tourist hotels in the region.

The only seven-star hotel in the world, the Sailing Hotel in Dubai, United Arab Emirates, is the tallest sailing hotel newly built in the world. Its outer layer is a double-layer glass fiber screen design, which is dazzling white in the sun and rainbow in the evening. The facilities in the hotel also make it an advanced building in the world today. All 202 suites are equipped with advanced multimedia systems, which can provide free cinema selection, Internet, online shopping and information services. Guests can choose 42 satellite channels on the 42-inch widescreen plasma TV and enjoy complete stereo sound. The luxury services of the hotel also include: private attendants, private elevators, revolving beds and private theaters. The name is "Star of * * *", which is the only seven-star hotel in the world, because the luxury level far exceeds the five-star standard. It is said that when guests arrive at the airport, there will be a S600 team to pick them up, or take the helicopter provided by the hotel and cross the city to reach the circular apron above the hotel.

Bulca Alarab Hotel in Dubai, United Arab Emirates is famous for its sail-like shape, and it is also the most luxurious hotel in the world. The cheapest room costs more than $65,438+0,000 a night. This hotel, located in Dubai, was reclaimed from the sea. The total cost of the project has not been announced, and it is owned by the Prince of Dubai. ......& gt& gt