Traditional Culture Encyclopedia - Hotel franchise - Can I claim if the hotel doesn't have air conditioning?
Can I claim if the hotel doesn't have air conditioning?
The hotel doesn't turn on air conditioning, so complain to the lobby manager. Consumers have the right to equal treatment. If the air conditioner is broken, you can change rooms or repair it, but the hotel can't compensate.
Determination of fraudulent consumer behavior
Fraud shall meet the following conditions:
First, the operator has the intention of fraud. Operators have a subjective mentality of deceiving others and hoping to make profits through deception.
Second, the operator has fraudulent behavior. By fabricating facts or concealing the truth, business operators make the appearance of things inconsistent with the objective truth, including actions and omissions.
Third, consumers fall into wrong judgment because of the fraudulent behavior of operators, that is, there is a causal relationship between fraudulent behavior and wrong judgment.
I hope the above questions can help you. If you have other legal questions, please consult a professional lawyer.
Legal basis: People's Republic of China (PRC) Consumer Protection Law.
Article 39
Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.
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