Duty Manager Responsibilities

1. Job responsibilities:

1. The manager on duty should make detailed records of all matters that occur on duty for handover and subsequent investigation.

2． Duty managers should strictly exercise self-discipline, consciously abide by the hotel's rules and regulations, and conscientiously perform their job responsibilities.

3. During duty, if hotel employees are found to have violated regulations or disciplines, the manager on duty has the right to criticize and educate them.

4. The duty manager is responsible for supervising and guiding the work of each department on duty. The duty manager should make timely inspections in accordance with hotel regulations, supervise the performance of duties of various departments, and have the right to urge them to conscientiously perform their job responsibilities.

5． In the case of tense work or personnel, the duty manager has the obligation to assist various hotel departments to ensure the normal operation of the hotel.

6． If a major accident such as a fire occurs in the hotel, the duty manager must lead and direct the hotel employees to carry out alarm, personnel evacuation, rescue and disaster relief, etc.

7. If there is an inspection by a higher-level authority, the manager on duty should take the initiative to cooperate.

8. Under special circumstances, the duty manager has the right to temporarily mobilize personnel in various positions. The Duty Manager has primary responsibility for the safety and operation of the hotel while on duty. The manager on duty must understand the requests and reports from employees in each department, and must deal with the problems as soon as possible.

9． During the duty period, the duty officer should take the initiative to coordinate and deal with guest complaints and other incidents that occur in the hotel. The principle of handling should be within the scope of authority and take into account the interests of both the hotel and the guests, so as not to affect the normal reception of the hotel.

10. Under normal circumstances, the duty manager has the right to rule on various matters within the hotel. Special circumstances should be reported to the relevant leaders in a timely manner.

11. While on duty, guests who are drinking alcohol, fighting, taking drugs, etc. should be promptly stopped in the hotel. Serious cases should be reported to the public security organs in a timely manner. 2. Job Requirements

Be familiar with the work processes and operating conditions of each department in the hotel. Be serious and responsible for hotel work.

3. Manager duty system

1. After the duty manager ends his duty every day, he must report the duty status to the general manager and submit the duty inspection record.

2． When various incidents occur during the duty period, the duty manager must promptly handle or request reports, and record them carefully.

3. Managers on duty must conscientiously adhere to their posts, inspect various departments at least twice a day, and fill in inspection records truthfully.

4. A rotating duty system is implemented when the manager is on duty. The manager is on duty from 19:00 to 8:00 the next day. The manager on duty must make appropriate preparations before taking over the shift, go to the deputy general manager's office to obtain the duty inspection record, and listen to the deputy general manager's instructions.