What does a customer service specialist do?

Customer service specialist:

Customer service specialist refers to the specialist responsible for customer service work. That is to respond to and accept the questions and suggestions raised by customers through telephone, email and other means of communication.

Main responsibilities of customer service:

1. Conscientiously implement the company's sales management regulations and implementation rules, and strive to improve one's own business level.

2. Actively complete the work goals stipulated by the company or promised by the department.

3. Provide customers with proactive, enthusiastic, satisfactory and thoughtful services.

4. Provide business consultation to various customers of the company.

5. Collect customer information and user opinions, and provide reference suggestions for improving the company's image.

6. Responsible for the management, classification, sorting, filing and storage of company customer information, company documents (copies) and distributor contracts (copies).

7. Assist front-line departments to receive door-to-door customers and telephone calls, convey customer information in a timely manner, and handle it properly.

8. Responsible for answering customer complaint calls and keeping phone records.

9. Complete other tasks temporarily assigned by superior leaders. Extended information

Qualifications for customer service specialists:

1. Priority will be given to those with experience in customer service and telephone sales, diligent and dedicated, strong sense of responsibility and clear thinking;

2 , standard Mandarin, articulate, understands consumer psychology, strong language expression ability, good at communication;

3. Clear mind, quick thinking, good sales and service awareness, patient and meticulous work;

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4. Have a good personality, be patient and responsible, be in good health, and be able to do a good job stably for a long time;

5. Have a team spirit, have basic computer skills, and have experience in online sales or Candidates with telephone sales experience are preferred;

6. Proficient in computer use, typing speed of more than 50 words per minute, familiar with office software and network tools;

7. Knowledge of cosmetics and basic nutritional and health care products Candidates with working background in this industry will be given priority.

Baidu Encyclopedia-Customer Service Specialist