Common sense and norms of foreign reception

1. What are the requirements for foreign reception?

The basic requirement of daily communication etiquette is 1. Respect the customs and habits of various countries and abide by social morality.

Punctuality is an important politeness issue in foreign activities. At present, some leaders have a lot of entertainment and can't get away. It is impolite to ask their deputies or subordinates to entertain them first.

In particular, meetings and banquets are not allowed. As the host, you should be present before the event.

Welcome foreign guests and participate in foreign affairs activities, and be punctual and don't be late. It is a virtue to respect the elderly and women.

In many countries, it is often seen that men let the elderly and women go first. In China, there is also a tradition of respecting the old and caring for the young, but many people don't have the habit of respecting women.

A good practice should be: when going up and down the stairs, let the elderly and women go first and take the initiative to take care of them; For the elderly and women in the same trade, men should help carry heavy items; When entering and leaving the gate, take the initiative to help the elderly and women open and close the door and help them put on and take off their coats; When dining at the same table, if there are old people or women on both sides, men should take the initiative to take care of them and help them get in and out of their seats. 4. Have dignity and pay attention to your words and deeds.

Don't do anything unusual, don't point your finger at people, don't make noise, don't laugh, and don't yell at people from a distance. Don't walk with your shoulders. Walk lightly. You can speed up your steps in case of emergency. Don't run in a hurry.

Whether standing or sitting, the posture should be correct. Don't squat on the ground waiting for the bus. When standing, don't lean against the wall or post, and don't sit on the armrest of a chair or sofa.

When sitting down, don't stagger or shake your legs, and don't put your legs on the armrest of the chair or lift your trouser legs. Don't put your hand on the chair next door.

Lesbians should not open their legs. 5. Don't spit everywhere. If you really want to spit, you can spit in your handkerchief or napkin and take it away.

Don't throw cigarette butts or other discarded items. 6. Don't manicure, pick your teeth, pick your nose, blow your nose, dig your ears, dig your eyes, rub dirty, itch, shake your legs, take off your shoes, choke on water, stretch, hum a tune, sneeze, yawn, cover your nose and mouth with a handkerchief, and turn your face to one side to avoid making any noise.

Smoking is not allowed in many occasions, such as watching performances and eating. When smoking is allowed, you should first respect the people around you. If there are women present, their consent should be obtained.

Don't smoke while walking. Please put out your cigarettes before entering the reception room and dining room. 8. Don't eat strong-smelling things such as garlic and onions before taking part in the activity. Chewing a little tea when necessary can dilute the flavor of onion and garlic.

Some important precautions and taboos of foreign etiquette are generally the interpersonal code of conduct that China people must abide by when interacting with foreigners. As a standard and standardized practice of foreign-related communication, it is like "international traffic rules", and every foreign-related person must consciously abide by it.

Abiding by foreign etiquette has four main functions: first, it helps to maintain personal image, unit image and national image; Secondly, it helps to show their good education and quality; Third, it helps to enhance mutual understanding and trust between China and foreign countries; Finally, it will help to develop the friendship between the two sides. Foreign etiquette is mainly suitable for more formal foreign-related occasions, and it is very operable.

When learning foreign etiquette, we should not only understand its main stress, but also avoid its basic taboos. In short, when dealing with foreigners, we should be clear about how to "do something" and "don't do something".

Below, briefly introduce some important precautions and taboos of foreign etiquette. I. Dress In foreign-related communication, everyone's dress is regarded as the most vivid explanation of their upbringing, and it is regarded as related to their respect for the people they communicate with, so they can't go their own way.

(1) Be sure to pay attention to the principle of 1 and tricolor. On formal occasions, foreigners, especially men, should consciously limit the colors of their whole body clothes to three. If there are more than three colors in the clothes of foreign-related personnel, it will be dazzling and it will be difficult to give people a sense of solemnity.

2. When men wear formal clothes on foreign occasions, they should try to make shoes, belts and handbags the same color, and it is best to use black for the three. The more important a person is, the more attention should be paid to this in foreign activities.

When attending foreign activities on three occasions, you must not change your dress, but make different dresses according to your specific occasions. Traditionally, the dress of foreign-related personnel is mainly divided into the following three occasions: first, formal occasions.

Formal occasions, that is, working hours. Dress for formal occasions should be solemn and conservative as a whole.

At this time, foreigners should wear suits, uniforms or skirts. Specifically, men's clothes are blue or gray suits and uniforms, and women's clothes should be monochrome skirts, dresses or uniforms.

Second, social occasions. Social occasions here refer to the time for socializing after official activities.

The general dress style in social occasions should be fashion and personality. In common social occasions, such as banquets, dances, concerts, exchange visits and parties, foreigners should wear fashion and dresses.

At present, dark tunic suit and monochrome cheongsam can be used as "quasi-dresses" for men and women in grand social occasions in China. Third, leisure occasions.

Leisure occasions generally refer to personal free time after official activities, such as home, fitness, sightseeing, shopping, shopping and so on. The general style of dress for leisure occasions should be comfortable and natural, and people can often do their own things.

In leisure occasions, sportswear, jeans, jackets, T-shirts, etc. are the most suitable choices. If you wear a suit or skirt on this occasion, you will look serious.

China people go abroad, and many people wear suits from the beginning until they return home, and they also wear them when they go shopping. ) 4. Jewelry Wear When participating in foreign activities, the jewelry worn by foreign-related personnel must meet the identity, and the less the better.

In formal occasions, women usually should not wear feminine jewelry such as jewelry, earrings and anklets, which are only suitable for social occasions. It should be noted that when wearing jewelry, it is usually not advisable to wear more than three kinds, each limited to two pieces.

When wearing a variety of jewelry, try to make its texture and color consistent. 5, women's makeup in foreign activities, women should generally.

2. Basic knowledge of foreign etiquette

1. Smile when you meet. 2. It is best to take the initiative to shake hands. 3. Look at each other's eyes when they speak. No matter what you disagree with, please nod your head before you say your opinion. 5. Speak in a moderate voice, not too loudly. If you can't hear what the other person is saying, please say, "I'm sorry, could you say what you just said?" I didn't catch that. "

7. If you are standing, don't move your hands and feet too much. 8. If you are sitting and talking, be careful not to shake your legs or show impatience. 9. If the phone rings during the conversation, please say, "Sorry, I'll answer it."

However, the general mobile phone should be silent.

In fact, you should understand the etiquette yourself, learn to look at people's faces, pay attention to occasions, and don't be too flattering. That's enough.

3. What aspects should be paid attention to in foreign etiquette?

1 Foreign-related tourists come from different countries and have different languages, living habits and religious beliefs. The conductor must do a good job in reception service.

When the train conductor receives the notice that a group of foreign guests or foreign VIPs want to take the bus, he should arrange the private room and sleeper in time and make all preparations. After the passengers get on the bus, the flight attendants should, in principle, arrange the seats, shops and car numbers indicated on the ticket, and shall not adjust them at will. If it is really necessary to make adjustments, it shall negotiate with the passengers and make adjustments after the passengers agree.

Inform the dining car conductor and chef to prepare meals and spare parts. The train conductor should personally check the preparation of meals, food, commodities, hygiene, private rooms, bunks, bedding and spare parts. The train conductor should keep close contact with his entourage or interpreters, take the initiative to learn about the foreign guests, their customs, living standards, meal time, religious beliefs, etc.

2 Security police should strengthen public order, flight attendants should stick to their posts, strengthen in-vehicle inspection during operation, and lock the tailgate in time when parking. Foreign guests should lock the door when dining or walking off the platform. Foreign guests should open the door in time when they return to their rooms.

When running, the driver should operate smoothly and the conductor should pay attention to it. Foreign-related staff should pay attention to strengthening the safety inspection of foreign guests' rooms to prevent accidents.

Passengers' luggage should be put in the private room to avoid being lost or stolen. When arranging sleepers, they should be arranged according to different nationalities and genders.

Couples and foreign guests are in the same room. Don't go in without permission. Try not to put foreign guests from countries with different social systems together.

If you want to adjust the bunks and rooms of foreign tourists, you must ask for permission in advance. Can't be too reluctant. For foreign guests, we should also insist on what tickets to buy and what cars to take. Don't adjust the seat at will.

Matters needing attention in serving foreign guests, the conductor should pay attention to neatness, solemnity, courtesy and neither supercilious nor supercilious. In the work of foreign reception service, it is inevitable to talk with foreign tourists. Speak naturally and kindly. When the other person is talking, pay attention to listening. Don't look around or look at your watch frequently to show impatience.

Don't promise anything you're not sure about. You must keep your promise. Don't eavesdrop when foreign guests are talking.

If you need to talk to passengers, you should say hello first. Westerners all talk about "privacy". It is considered rude and ill-bred to rummage through other people's belongings, diaries, etc.

Don't ask passengers (especially female guests) about their age, salary, clothing price and other privacy during the conversation. Don't talk about someone's physical characteristics, such as fat, thin, tall and short.

We should not discriminate, ridicule, comment or imitate foreign guests who wear special clothes and behave in a special way. We should be more civilized and less curious. Solve the problem of foreign guests' carriages.

4. What are the manners of receiving foreign guests in foreign etiquette?

When foreign businessmen come to visit the region (unit), briefly introduce the region (unit); The content should be true, the materials should be rich, and the forms should be lively and diverse; Seek truth from facts, do not exaggerate advantages, and do not cover up shortcomings.

Foreign businessmen visiting factories and schools should not stop working or attending classes, but should work and study as usual. When guests take the initiative to shake hands with our staff, they should respond enthusiastically.

Foreign tourists are not allowed to hang slogans, national flags and portraits of foreign leaders themselves, and everything is arranged by the reception unit. There should not be too many people accompanying the tour, and at the same time, it is necessary to ensure that the security work is in place.

The designated escort shall not leave halfway or leave without saying goodbye. Briefings should be open to everyone and avoid taking sides.

The questions raised by the other party should be answered carefully and concisely according to the situation; Be sincere and cautious, don't promise to give gifts, products, materials, etc. Be casual with guests; Pay attention to the difference between inside and outside, and abide by the confidentiality provisions. When visiting, we should not only take care of the guests, but also take care of other guests to ensure the integrity of the visiting team.

Our accompanying staff should introduce things that are conducive to external publicity to the guests in time.

5. The routine etiquette of foreign affairs reception refers to

Reception is very important in foreign affairs, especially in formal diplomatic occasions.

The quality of our specific reception work, the first impression left to the reception object, is obviously related to the routine etiquette of foreign affairs reception. In foreign affairs activities, there is only one good way to do a good job in reception, so that all kinds of goodwill we express to our guests in reception can be truly accepted by the other party, and that is, all reception work should be carried out in accordance with conventional reception etiquette.

Reception etiquette, in foreign exchanges, refers to the etiquette norms that foreign affairs personnel should abide by in reception work. The basic feature of reception etiquette is that foreign affairs personnel engaged in specific reception work must first establish a good concierge consciousness.

Protocol is to stipulate that all relevant personnel should be polite to the reception object consciously and actively from beginning to end in the whole process of reception work. Foreign etiquette is a code of conduct formed by people in international communication.

It reflects the civilization, culture and social customs of a country in a certain sense. Reception is the most common social etiquette, which is not only the beginning of the whole social activity, but also an important way to show corresponding respect to foreign guests with different identities.

This passage is taken from Zhanyang's The Power of Etiquette.

6. Etiquette accomplishment of foreign-related personnel

Foreign etiquette is a convention that people should abide by when participating in international exchanges, and it is a established practice. It emphasizes the standardization, objectivity and skill of communication. With the acceleration of reform and opening up in China, people's foreign exchanges in life and work are increasing. It is particularly important to understand the content and requirements of foreign etiquette and master the skills of communicating with foreigners. In this lecture, Professor Jin Zhenkun, Head of the Department of Foreign Affairs, School of International Studies, Renmin University of China, elaborated and analyzed the differences between Chinese and foreign etiquette and some common sense and requirements of foreign etiquette from three aspects: government affairs, business and daily life. In his view, people can understand only by contact, communicate only by understanding, and interact only by communication. These are three important procedures.

Contact is the premise. You can only understand after contact, and you can communicate easily after getting to know each other gradually. The so-called communication is a two-way understanding. I understand you, and you understand me. From the perspective of international communication, foreign etiquette has three basic requirements: the first requirement is to give priority to respect, emphasizing self-esteem, self-love, respect for one's career and respect for one's own unit. The second idea is to be good at expressing. In international communication, the reception of foreign guests should emphasize three receptions: "Greet when you come, answer when you ask, and say goodbye when you go"; Professor Jin combined with some contents in daily communication, social interaction and official activities, specifically introduced some routine etiquette needed in self-introduction, introducing others, making and using business cards, exchanging gifts with foreign friends and entertaining foreign friends. So, in terms of food, clothing, housing, transportation, visiting, etc. The audience has a comprehensive understanding of foreign etiquette. In his view, when dealing with people, respect should be the first. Respecting others means respecting yourself, and discovering the advantages of others is actually affirming yourself, indicating that you are tolerant, modest and studious. Therefore, in international communication, we should be good at discovering the strengths of others.

1.*** Equality, mutual respect (folk customs, religious beliefs), and opposition to racial discrimination.

2. The principles of foreign etiquette are reciprocity (reciprocity), balance (equal treatment), agreement (convention) and protocol order.

Foreign customs

(A) the customs and habits influenced by religious beliefs

1. Countries that believe in * * *

Prohibition of alcohol; Women wear veils (even foreigners) and pray five times a day; Pork is forbidden. During Ramadan, eating and drinking are not allowed after sunrise and before sunset.

It is forbidden to pass food to guests with your left hand. It is impolite to take a bath with your left hand. It is considered unclean, and your left hand holds food. Don't drink at the party, use juice instead of wine.

2. Hindu countries

Hindus don't eat beef and think beef is sacred and inviolable. Regard cows as magical cows, walk in the streets and lanes, and be polite to pedestrians and vehicles. Cows are regarded as "sacred cows" and cannot be slaughtered when they die of old age. Even if the cows can't find their own food, some of them are still fed in the "Shengniu Sanatorium".

3. Countries that believe in Buddhism

The state religion of Myanmar is Buddhism. Buddhists account for 95% of Myanmar's total population. Burmese people have great respect for monks. When a monk goes out to get on a bus or take a boat, others have to stand up and give up their seats. The monk's meal was borrowed by Buddhists. Being a monk is considered an adult.

Thais believe in Buddhism. Attach great importance to the head. Think the head is sacred. If you touch the head of a Thai, it is considered a great insult to him. If the elder is present, the younger generation must kneel to avoid being higher than the elder's head. When others are sitting, he is afraid that others will lift things over his head. No one can touch a child's head, otherwise it is unlucky. Thais can't sleep with their heads facing west, because sunset symbolizes death in the west. After the Thai died, the head of the body was parked in the west.

4. Westerners taboo "Thirteen"

"13th and 5th" is not suitable for banquets. There is no house number, hotel room number, building number, banquet table number 13, and no bus number 13.

7. The routine etiquette of foreign affairs reception refers to

Reception is very important in foreign affairs, especially in formal diplomatic occasions. The quality of our specific reception work, the first impression left to the reception object, is obviously related to the routine etiquette of foreign affairs reception. In foreign affairs activities, there is only one good way to do a good job in reception, so that all kinds of goodwill we express to our guests in reception can be truly accepted by the other party, and that is, all reception work should be carried out in accordance with conventional reception etiquette.

Reception etiquette, in foreign exchanges, refers to the etiquette norms that foreign affairs personnel should abide by in reception work. The basic feature of reception etiquette is that foreign affairs personnel engaged in specific reception work must first establish a good concierge consciousness.

Protocol is to stipulate that all relevant personnel should be polite to the reception object consciously and actively from beginning to end in the whole process of reception work.

Foreign etiquette is a code of conduct formed by people in international communication. It reflects the civilization, culture and social customs of a country in a certain sense. Reception is the most common social etiquette, which is not only the beginning of the whole social activity, but also an important way to show corresponding respect to foreign guests with different identities.

This passage is taken from The Power of Etiquette.

Author: Zhan Yang