Traditional Culture Encyclopedia - Hotel franchise - Handling process of hotel guests falling down
Handling process of hotel guests falling down
If you just scratch your skin, simply wrap it with alcohol and gauze. If it is serious and the hotel has an infirmary, send it to the infirmary to find a special doctor. If there is no infirmary, contact the hotel driver and take the guest to the nearest hospital for treatment.
During the treatment, you can ask the guests about the cause of the fall. If it is caused by the facilities in the room, the hotel should bear the medical expenses and follow up after the guests check out to ensure the health of the guests. If the guest falls down due to his own mistake, show sympathy to him, accompany him to see a doctor, arrange the waiter to clean up the room, appropriately discount his room or check out temporarily.
When a guest complains, the hotel should actively face it, which is the responsibility of the hotel, and should be brave enough to bear it to avoid things fermenting and leading to more serious social impact. It is not the responsibility of the hotel, but also the need to take care of the guests.
- Previous article:Is there still js sn in Dongguan now?
- Next article:Home inn integral rule
- Related articles
- Which company is the developer of Chengdu Poly Cloud?
- Is there any way to save money by booking a hotel on holidays?
- How long does it take from Guilin Shuangjiang Airport to Yongfu Jinzhongshan Regal Hot Spring Resort?
- If I want to visit Fenghuang Ancient Town in Hunan, how to get there by train is cost-effective, starting from downtown Quzhou
- 202 1 Leiji Chen Qin Song Concert Time-Tickets
- Is Langjiu Fulangfu delicious?
- What is the telephone number of Nanping Shaowu Honglin Century City Marketing Center?
- Suqian Impression Hotel and Wu Tong Old Yard are delicious.
- Where are the Shiyan Hot Springs in Hubei?
- Classification of central oxygen supply