What are the obligations of the hotel to its guests?

Provide security obligations, fulfill contractual obligations, respect guests' privacy rights, provide appropriate prices and clear charging standards, provide basic supporting facilities and services, and respect guests' rights.

1. Obligation to provide security: The hotel has the responsibility to ensure the personal and property safety of the guests staying in the hotel. If the guests are injured or lost due to the hotel's safety problems, the hotel needs to bear the corresponding legal responsibilities.

2. Performance of contractual obligations: When a guest has booked a room or service, the hotel is obliged to provide the rooms and services agreed in the contract, including room sanitation, facilities, catering, transportation and other services. If the hotel fails to provide the services agreed in the contract, the guests have the right to ask the hotel for compensation or take other remedial measures.

3. Respect guests' privacy: The hotel has the obligation to protect guests' privacy, and shall not disclose guests' personal information and privacy information. If the hotel discloses the personal information or privacy information of the guest, the guest has the right to ask the hotel for compensation or take other remedial measures.

4. Provide appropriate prices and clear charging standards: The hotel has the obligation to provide reasonable prices and clear charging standards to the guests, so as to ensure that the guests have a clear understanding of various expenses before checking in. Only after the guests check in can they find that there is a problem with the fee. They can question the hotel and ask for a solution.

5. Providing basic supporting facilities and services: The hotel is obliged to provide basic supporting facilities and services, such as guest rooms, sanitary facilities, restaurants, gyms, laundry services, etc. If the guests encounter problems or are not satisfied when using these facilities and services, they can give feedback to the hotel and ask for improvement.

6. Respect the rights of guests: The hotel has the obligation to respect the rights of guests, including but not limited to the right to know, the right to choose and the right to complain. If the rights of the guests are violated, they can complain to the hotel and ask for a solution.