The image etiquette of the hotel

The image and etiquette of the hotel

The appearance, etiquette and courtesy of hotel employees represent the image of the hotel, directly affect the psychological activities of guests, and ultimately affect the economic benefits and reputation of the hotel. The following are hotel image etiquette specially collected and compiled for you for reference and reading!

Hotel image etiquette

1. Standing etiquette

Men: raise your head, look forward, straighten your chest, straighten your waist, and keep your shoulders level. , arms droop naturally, abdomen drawn in, feet parallel and apart, no more than shoulder width, 20cm is appropriate. Stack your hands behind your back or cross them in front of your body. If you hold a briefcase with one hand, you can naturally punch it with the other hand. Keep your hands away from your pockets.

Ladies: The most elegant: body slightly sideways, at a natural 45°, diagonally facing the front, face facing forward, right heel forward on the inside of the left foot, standing in a T shape. Cross the thumbs of both hands, place one hand on the other, and place it lightly on the front of the abdomen.

2 Sitting Etiquette

Men: Sit gently, fill at least 2/3 of the chair, but not full, lean your back lightly against the back of the chair, and keep your knees together naturally. Taking into account "angle", "depth" and "stretch".

Ladies: In addition to the standard sitting posture, there are also diagonal postures, forward extension postures, diagonal hanging postures, etc., as shown in the demonstration below.

3. Posture etiquette

1. Look straight forward with both eyes, smile and slightly tuck your chin.

2. Keep your upper body straight, your head straight, your abdomen in, and your center of gravity tilted slightly forward.

3. Straighten your arms and relax, and bend your fingers naturally. When swinging, the shoulder joint should be used as the axis. The upper arm drives the forearm forward. The arm should be in a straight line, the elbow joint should be slightly bent, and the forearm should not be swung upward.

4 Squatting etiquette

High-low squatting position: When squatting, the legs are not side by side, but the left foot is in front and the right foot is behind. The left foot should be completely on the ground, with the calf basically perpendicular to the ground; the right foot should be on the sole of the ground, with the heel lifted. At this moment, the right knee is lower than the left knee, and the inner side of the right knee rests on the inner side of the left calf, forming a posture in which the left knee is high and the right knee is low. With your hips down, basically support your body on your right leg. Men tend to find it more convenient when choosing this method.

Cross squat position: When squatting, the right foot is in front, the left foot is behind, the right calf is perpendicular to the ground, the whole foot is on the ground, the right leg is on top, the left leg is on the bottom, and the two overlap; Stretch the left knee from the lower back to the right, lift the left heel, and touch the sole of the foot; move the feet forward and backward, working together to support the body; lean the upper body slightly forward, with the buttocks facing down. It is usually suitable for women, especially those who wear short skirts, and is characterized by a graceful and elegant look.

5 Expression Etiquette

Smiling is the most basic etiquette and an international etiquette. It embodies the most sincere mutual respect and closeness of human beings. It should accompany us through every moment of work and life, whether you are dealing with customers, colleagues, family members, or strangers. Smile is "sincere in the heart but outward in appearance", therefore, it should be sincere from the heart.

1. When talking to someone, look at the other person. If you feel embarrassed, you can focus on the triangle area of ??their face.

2. Keep your gaze within the social range, from waist to head.

3. The line of sight should be kept at a safe distance, even if you extend your arms, you can’t touch the other person’s body.

4. The eyes should be full of intimacy.

Hotel people, how to pay attention to etiquette and manners

Guidance gestures - natural

1. When greeting guests, stand aside, swing your arms laterally to the outside, and point The tip points in the direction being guided or indicated. Smile and look at the guest in a friendly manner until the guest passes by, then lower your arms.

2. Guidance: When leading a guest, you should walk 1-2 steps in front of the guest's left, with your forearm guiding you, your hand and forearm in a straight line, your fingers together, and your palm facing upward 45 °, point forward, take the direction and the guest into consideration with your eyes, and then put your arms down until the guest makes it clear.

Daily standing etiquette - tall and straight

When standing, keep your head upright, smile, look straight ahead, keep your mouth slightly closed, your chin inward, and your neck straight. , shoulders flat, chest straight and abdomen drawn in, body upright, legs straight, arms hanging naturally at both sides of the body or crossed in front of the abdomen, right hand on left hand, to maintain a state of providing services to guests at any time.

The feet should be in a V shape (the distance between the toes is about 50 degrees), and the knees and heels should be close together. When a man stands, his feet should be shoulder-width apart (the distance between the heels should be within 8 centimeters), and the body should not be swaying. Cross your arms behind your back. When you are tired from standing, you can stand half a step back and move your center of gravity to any foot. The other foot can be slightly relaxed or moved, but the upper body remains upright.

Bowing etiquette - a humble attitude

Correctly understand the degree of bowing, from small to large, it is 15, 45 and 90 degrees.

15 degrees is generally used in general social occasions, such as greetings, when guests pass the hotel front desk, when meeting guests on the floor, etc. 15 degrees bow can be used

45 degrees is generally used It is the respect shown by subordinates to superiors, students to teachers, juniors to seniors, and service staff to important guests.

90 degrees is the highest etiquette. This has to be determined carefully based on the situation and the person. ;