Hotel: How to establish close relationship with guests and interact better?

Hotel: How to establish close relationship with guests and interact better? The relationship with guests is established through communication. It is also the basis of interpersonal communication.

Better interaction is based on communication and exchange. So activities are a better way to enhance relationships. The brand of the hotel is like a best friend. The hotel has to interact with customers more than several times a year. The results show that the brand CEO wants to establish a relationship with consumers that is more similar to Facebook or Amazon, that is, the frequency of ownership.

The CEO of some of the most influential hotel groups in the world held a meeting at the International Hotel Investment Forum and had a heated discussion on this issue.

Besides hotel products, how to establish contact with consumers?

Sebastien Bazin of Accor Hotel believes that brands are like a group of friends, and you can trust them in any occasion.