Traditional Culture Encyclopedia - Hotel franchise - If you are an account manager of an international hotel chain, what customer information do you need to know?

If you are an account manager of an international hotel chain, what customer information do you need to know?

1. Customer preferences. As the account manager of an international hotel chain, we need to provide the best service for our customers. After mastering their preferences, we should take corresponding services accordingly.

2. birthday. If the customer has a birthday when he checks in, the hotel needs to send a blessing to the customer to stimulate the customer's goodwill towards the hotel.