Traditional Culture Encyclopedia - Hotel franchise - What are the hotel employee management systems?
What are the hotel employee management systems?
Mainly include department work supervision, hotel employee punishment and reward system details, hotel employee dormitory management regulations details, hotel guest breakfast management system details, hotel conference management system details, hotel management general duty system, hotel Discipline provisions in management methods, etc.
1. Employee Dormitory Management System
Article 1. Employee dormitories are resting places for employees and the environment must be kept clean.
Article 2. Employees shall be on duty in turns and conduct daily cleaning of employee dormitories.
Article 3. No loud noises are allowed in the employee dormitories. Violators will be fined 20 yuan.
Article 4. High-power electrical appliances and electric stoves are not allowed to be used in employee dormitories.
Article 5. It is strictly prohibited to write graffiti or hammer nails in the dormitory. Violators will be fined 20 yuan.
Article 6. Gambling and drinking in the dormitory are strictly prohibited. Once found, a fine of 50-200 yuan will be imposed depending on the severity of the case.
Article 7. No controlled knives may be hidden in the dormitory. If found, a fine or expulsion will be imposed.
Article 8. Male and female employees are not allowed to mix. If found, they will be fired.
Article 9. No one is allowed to turn over other people’s belongings without their consent. Violators will be fined 20-50 yuan.
Article 10. Do not damage the equipment in the dormitory. Violators will be compensated at the price.
Article 11. Failure to clean up properly on duty will result in a fine of 20 yuan.
II. Employee Canteen Dining Management System
Article 1. Employees must eat in the employee canteen. Eating in dormitories, corridors, offices, etc. is strictly prohibited. Each violation will result in a fine of 20 yuan.
Article 2. Except for canteen staff, other idle personnel are not allowed to enter the canteen operation room at will. A fine of 20 yuan will be imposed for each violation.
Article 3. When dining, you must line up to eat. No crowding, noisy or loud noises are allowed. Eat as much as you like and strictly prevent waste.
Article 4. When eating, employees must pay attention to maintaining indoor hygiene, do not spit, and are not allowed to litter. Smoking in the canteen is strictly prohibited.
Article 5. Dining employees must develop the habit of caring for public property and are not allowed to damage tableware, dining tables and dining chairs. Damage must be compensated at the original price.
Article 6. If anyone is found to be dumping food, he will be fined 50 yuan.
3. Attendance management system
Article 1. Attendance records
1. Each department implements roll call attendance, and at the end of the month, the department head will hand over the attendance sheet to the finance department Department, those responsible for attendance must not engage in malpractice for personal gain.
2. The attendance sheet is an important basis for the Finance Department to set employee wages.
Article 2. Attendance Categories
1. Lateness: Anyone who fails to arrive at work for 5-30 minutes after work hours will be deemed to be late and will be fined 5-30 yuan. .
2. Leaving early: Anyone who leaves the workplace 5-30 minutes in advance without asking for leave from the supervisor will be deemed to have left early and will be fined 5-30 yuan.
3. Absenteeism: Anyone who falls under any of the following circumstances will be treated as absenteeism.
(1) Those who are late or leave early for more than 30 minutes at a time or who are late or leave early for more than 30 minutes in total on the same day will be treated as twice the accumulated absence time. Any work exceeding 2 hours will be treated as one day of absence.
(2) For those who have not issued proof of vacation or personal leave, the absence from work will be calculated based on the actual number of days.
Those who take unapproved leave and do not return to the workplace after the due date will be counted as absenteeism based on the actual number of days.
(3) Those who disobey arrangements for shifts or shift changes and are forced to take free leave will be counted as absenteeism based on the actual number of days.
(4) Those who ask for leave without approval and leave their posts without authorization will be counted as absenteeism based on the actual number of days.
(5) Those who do not obey work arrangements and transfer those who do not arrive at work will be counted as absenteeism based on the actual number of days.
(6) Those who leave their posts without asking for leave will be calculated based on the actual number of days.
(7) Three times the fine will be imposed for absenteeism.
4. Personal leave
If employees ask for leave due to personal reasons, they should fill in the leave request form in advance. There is no pay system for personal leave.
IV. Hygiene Management System
Content: employee grooming and personal hygiene.
1. Hygiene management includes three aspects: personal hygiene management, hygiene management of items and equipment, and food hygiene management.
2. Personnel at each level are responsible for maintaining cleanliness and cleaning up their respective work areas. Managers are jointly and severally responsible for the health work of their subordinates.
3. Professional sanitary cleaning departments and personnel carry out professional cleaning and management of the areas and work projects they are responsible for. Mainly refers to public health and cleanliness, catering department stewards, kitchen and chefs, medical departments and their personnel.
4. Personal hygiene management standards:
(1) Employee grooming and personal hygiene.
(2) Master necessary health knowledge.
(3) Be physically and mentally healthy and must hold a "Health Certificate" when working.
5. For food hygiene management standards, please refer to the "Management Regulations on Hotel Food Hygiene".
6. Sanitary management standards for items and equipment: Keep the surfaces of items and equipment smooth, bright, odor-free, damage-free, and scratch-free, and placed neatly and orderly.
7. Health inspections are carried out in accordance with the four-level inspection system of employee self-inspection, team inspection, department inspection, and functional department inspection, using routine inspections, special inspections, secret inspections, and unannounced visits. For problems found during inspection, we will be held accountable and punished according to standards. [1]
Purpose: To improve the quality of hotel health management work. ?
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