How to do a good job in hotel reception?

Provide reception, reservation, inquiry, checkout and other services for guests;

Provide active, enthusiastic, patient, meticulous, accurate and efficient service at any working time, serve wholeheartedly and entertain guests enthusiastically;

Strictly implement the hotel's service standards and strive to establish a good brand and reputation image of the hotel.

Service attitude:

Listen to and handle guest complaints with a positive attitude;

Empathy, can change roles, put yourself in the guest's shoes;

Under the premise of not violating the rules and regulations, meet the needs of guests as much as possible;

Tolerance, patience, whatever the reason, don't argue with the guests, give the reasons to the guests;

Try to maintain the self-esteem of the guests, even if the fault lies with the guests, try to "take a ladder" to let the guests step down;

Maintain the image and reputation of the hotel and don't give up on the principle. But always pay attention to the expression of language.