At the front desk of the hotel, I brushed the 600 pre-granted by the guests. The next day, the guest was in a hurry to have something to do and charged the room fee first. Later, the guest left, and t

At the front desk of the hotel, I brushed the 600 pre-granted by the guests. The next day, the guest was in a hurry to have something to do and charged the room fee first. Later, the guest left, and the 600 pre-granted Pos list was gone. this ... 1. Is the room rate charged to his company account? If yes, you can find the guest himself through the contact information of his company, and you can get this account back, but you may encounter difficulties. You can also tell the sales department who signed the agreement to contact him.

2. If it's not the above situation, you can directly confirm the consumption amount from the pre-authorization form, but you said that without this form, as a front desk employee, you don't have the voucher for customers to swipe their cards, which is a very big mistake and omission in your work. I believe your supervisor or manager will give you some punishment, such as a fine. (the number may not be that large).

Finally, I will give you some useful help. You can ask your supervisor and financial auditor to go to the bank to confirm this consumption and make up for the loss. Of course, there is also a premise, whether your supervisor has this right, or whether others are particularly nice.