What should I do if the hotel refuses to admit that it has lost something?

Legal analysis: you can claim compensation. If the items stored in the hotel are lost, you can generally claim compensation from the hotel based on relevant evidence.

After the guests check in, there is a storage contract relationship with the hotel. If the traveler requests to use the storage service, it is recommended to ask the hotel for the storage list after the goods are stored.

If there is any loss, claim compensation from the hotel according to the schedule. If there is a loss without a detailed list, it is generally difficult to realize the compensation claim because the loss items cannot be confirmed and there is no reference condition when evaluating the value.

Legal basis: Article 7 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests, consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services.

Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.