How to write reasons for bad reviews? The pass rate is very high

Reasons for complaining about bad reviews:

(1) Bad reviews caused by users.

1. Bad reviews caused by no comments from users.

Reason for complaint: the original flavor selected by the customer is not spicy, which is explained in the product description, and the customer has no comments.

2. The user evaluation is inconsistent with the order.

Ex.: The noodles are all lumpy. How to eat them?

Reason for complaint: We cooked fried rice, not pasta.

3. The user selected the wrong score.

Example: delicious.

Reason for complaint: The content of customer evaluation is favorable, but the score is 1 star.

4. Bad reviews caused by users' choice of environmental films.

Example: No chopsticks.

Reason for complaint: Because this is an environmental protection list, there is no tableware.

5. Users threaten businesses with bad reviews.

Example: it tastes bad.

Reason for complaint: the customer asked for a refund before posting the evaluation, saying that if he didn't get a refund, he would give a bad review, but the meal was finished (it is best to upload the chat record or record).

6. The user makes unreasonable demands.

Example: I ordered so much that I didn't even send a bottle of drink.

Reason for complaint: drinks need to be ordered.

(2) Bad reviews caused by riders.

Example: The rider seriously timed out.

Reason for complaint: We ate within the specified time. This is a bad review caused by the rider.

(3) Malicious peer review.

For example, the ingredients are not fresh, the price is expensive and the quantity is small.

Reason for complaint: The customer's phone number and receiving address are consistent with the information of the peer stores on the platform, which is a malicious peer review (this is generally difficult to inquire, and the peer may change the address and phone number).

(four) advertising or meaningless evaluation

Uncivilized language, disclosure of privacy, advertising information.

For example, the taste of this store is too bad and the price is expensive. I suggest you go to "XXX shop". I have ordered it many times.

Reason for complaint: customers promote other businesses.