What is a happy service?

The connotation of happy service is that the waiter's mood for customer service is always happy, and the guests are also happy, that is, tacit cooperation and mutual satisfaction. The extension of happy service reflects the mental outlook and self-worth of the waiter when serving customers, as well as her halo effect and potential strength. On the whole, it embodies the reputation and two social benefits of the hotel. With the continuous improvement of market economy after China's entry into WTO, tourist hotels, bathing and leisure industries have mushroomed, and some hotels have more and more advanced facilities. Even if the hotel can show its guests pleasing luxury lobby, pleasant and peaceful restaurant decoration, unforgettable delicacies and fascinating leisure center and fitness equipment. There are also comfortable, warm, private and quiet rooms. But these are reflected and completed through the careful work, enthusiastic service and skilled service skills of the waiters, otherwise it is equivalent to nothing.

Therefore, whether a hotel can provide first-class service quality and become the best hotel depends on the quality of hotel service personnel and their service skills, that is, the intangible service level of the hotel. The owner of the Hilton Georgia Hotel said: "The best hotel is by no means good architectural design, modeling and furnishings, nor its room bedding and delicious food in the restaurant, but the attentive waiters who make guests feel comfortable, safe and at home. This is the secret of being the best hotel. This secret will make the hotel a strong player in the same industry and enjoy a good reputation. " The owner of Ritz-Carlton Chicago said, "The best hotel is an ideal place for guests to enjoy courtesy, welfare and quick and agile service. Waiters must be well trained, and first-class waiters can form a first-class hotel. " Of course, attaching importance to the first-class service of waiters does not mean that hotels can ignore the quality of tangible products such as equipment and facilities. Therefore, tangible equipment and intangible service are two inseparable and important aspects of hotel products, and they can also be said to be two mutually important factors that constitute the best products. However, in the final analysis, the fixed facilities and equipment are still manipulated. If the operation is not good, even the best equipment is useless, so intangible service is still the first. Happy service is the comprehensive service concept of tourist hotels in the world today. As long as the guests come, I will be happy, and I will definitely make the guests happy. Meet the spiritual and material needs of guests to the greatest extent. In some European countries, hotels are small and facilities are not very luxurious, but their service is impeccable. Happy service is a real combination of internal and external services. It embodies the characteristics of warmth, affection, quickness and value, leaving an unforgettable aftertaste for the guests. Happy service comes from the spirit of love and dedication, from noble manners, from professional responsibility and pride. Happy service provides "warm, thoughtful, patient and meticulous" service for others, writes a touching song of triumph, and shows its own life value and social contribution.