Resume for Hotel Front Desk Application

Personal information

Name: ×××

Date of birth: September 12, 1989

Gender: Female

Marital status: Single

Household registration: Hengyang, Hunan

Current location: Guangdong

Height: 165CM

Weight: 45Kg

Ethnicity: Han

Work experience: 4 years and May

Job search intention

Intended position: Hotel front desk

Nature of work: no limit

Development direction: In future work, I will make full use of what I have learned, work hard with abundant energy, continuous and assiduous spirit, and stabilize Improve your work ability as much as possible and develop simultaneously with the company.

Required area:

Monthly salary requirement: Negotiable

Food and accommodation requirements:

Educational experience

2002 September to July 2005, Diploma in Tourism and Hotel Management, Hunan Hengyang Business College

Language ability: Cantonese (good) English (general) Skills and expertise

Computer ability: Able to operate the office proficiently Automation system

Interests/hobbies: Other abilities:

Work experience

XX company job title: Salesperson

Company industry: Rapid Consumer goods (food, beverages, daily chemicals, tobacco and alcohol, etc.)

Company nature: private enterprise

Company size: 100-499 people

Company description:

Job description: Participate in the company’s product exhibitions in various cities every month and arrange booths. Sell ??the company's products and develop and consolidate the sales network after the exhibition.

Job title of XX company: salesperson, cashier, warehouse manager, customer service person, buyer

Company industry: Communications·Telecommunications·Value-added services

Company nature ：Private enterprise

Company size:

Company description:

Job description: Salesperson: sales of mobile phones, sales of mobile phone spare parts, etc.; Customer Service: Responsible Handle various complaints that occur in the business hall; Purchaser: Make monthly and weekly purchasing plans based on the market and company's business conditions, manufacturer agent qualifications, training plans, promotion policies, rewards, rebates, and manufacturer resources related to distributed products , communication of price adjustments. Properly allocate and manage the company's goods. Actively cooperate with the purchasing manager's work.

XX Hotel Job Title: Front Desk Customer Service

Company Industry: Tourism·Hotel·Catering

Company Nature:

Company Scale:

Company description:

Job description:

1. Responsible for answering and transferring calls to the front desk service hotline, doing a good job of incoming calls, and carefully recording important matters And communicate it to relevant personnel.

2. Responsible for the reception, basic consultation and introduction of visiting customers.

3. For customer complaints, fill in the registration form and communicate it to the customer as soon as possible The customer service team regularly summarizes customer complaint records to the deputy general manager;

4. Responsible for the sanitation and arrangement of tables and chairs at the company’s front desk or consultation reception room, and keeping them neat and clean;

　5. Accept the work arrangements of the administrative manager and assist the personnel clerk in other tasks of the administrative department; conscientiously implement the management regulations of the target card and complete the work and tasks assigned by the department

Self-evaluation

Have good teamwork skills, be able to quickly enter team roles, and cooperate with the team to achieve goals; be familiar with the knowledge, be enthusiastic, careful, responsible, courageous, and diligent, and be passionate about life and work: be responsible, proactive, and efficient Complete the work; have a persistent attitude towards work, strong adaptability, and get started with new things quickly. Be diligent, studious, and brave enough to meet new challenges.

Already have 3 years of sales experience. In the past work, I have learned to be good at communicating with customers and provide customers with a happy and satisfactory service.

Part 2

Basic information

Name:

Gender: Female

Education and working experience

Job search intention

Expected occupation: front desk/administrative reception

Expected industry: hotel/tourism/catering industry

Expected monthly salary: 2,500 yuan

Education background

Graduation institution: xx University

Time: September 2009 - July 2013

Major: Hotel Management

Recent work experience

Position: Hotel front desk

Company name: Xu xx Business Hotel

Job description:

1. Handle check-in procedures for guests, issue and collect room cards and magnetic card keys;

2. Enter guest information into the computer promptly and accurately, and scan and transmit information from Chinese and foreign guests;

3. Keep abreast of room status, price and other information, and actively and effectively promote guest rooms and services;

4. Responsible for handling guest room changes, opening doors, leaving messages, luggage storage, and wake-up calls , Laundry service

5. Responsible for handling guest checkout procedures;

6. Correctly and effectively receive guest inquiries and provide information about hotel service facilities, transportation inside and outside the city, and tourist attractions , entertainment and shopping and other types of information;

7. Responsible for the sanitation and cleaning work at the front desk and the maintenance of equipment and facilities;

8. Responsible for accepting repair reports for hotel facilities and equipment, and promptly Report to the engineering staff;

9. Do a good job in registering, keeping, checking and returning items left by guests;

Work experience

Computer skills: proficient in word, Excel, PowerPoint and other office software;

Etiquette form: Received professional etiquette training, have good etiquette skills;

Communication technology: Have good communication skills, be able to accurately Understand communication needs.

Self-evaluation

1. I am enthusiastic but stable, have affinity and good communication skills, am good at communication, and can properly handle interpersonal relationships.

2. Hard-working and possessing strong learning ability. Able to handle problems independently, have strong adaptability and good teamwork spirit.