What is the task of the hotel and hotel housekeeping department?

(1) Responsible for cleaning, sorting and restoring the areas and guest rooms under its jurisdiction, operating according to regulations and standards, and providing rentable rooms on time with good quality and quantity.

(2) Each shift should carefully hand over the work and make detailed records to complete the unfinished work of the previous shift.

(3) Keep in touch with the service center clerk at any time, master the floors and rooms under their jurisdiction, and accurately provide accurate, fast, thoughtful, safe and comfortable personalized service for in-house guests.

(4) Be able to briefly introduce the hotel's special products and preferential activities launched by the hotel, as well as the business hours and service items of this department and other departments, and provide a series of services for guests during their stay.

(5) Actively cooperate with the special matters assigned by the superior leaders and the urgent work that needs to be completed, do a good job in the sanitary cleaning and service of VIP rooms, keep in mind the preferences and habits of VIPs and report them in time, and do a good job in the management of guest historical files.

(6) Be responsible for the check-out of hotel guests on the floors under their jurisdiction, carefully check the items and consumption of guests, and report to relevant departments in time when problems are found.

(7) Collect the daily necessities of the area and floor within a week, and at the same time do a good job of counting the number of linen replaced with the linen room to make the work accurate and strictly control the consumption of daily necessities and the loss of linen.

(8) Manage the equipment and various keys of guest rooms in the area under its jurisdiction, and report to the superior immediately if any abnormality or damage is found.

(9) Seriously implement the regulations of the areas and floors under its jurisdiction, control the consumption of water, electricity and heating at any time, and improve everyone's awareness of energy saving and consumption reduction.

(10) is responsible for patrolling the areas and floors under its jurisdiction, ensuring the cleanliness, cleanliness, quietness and safety of the areas and floors at any time, and reporting suspicious things and suspicious people immediately when they are found.

(1 1) Collect the clothes required by the guests in time, check whether the columns in the laundry list are clear and correct, check whether the clothes of the guests are damaged or have special stains, and ask the guests to fill them in and submit them to the room center for registration.

(12) For the drinks consumed by hotel guests during their stay, the wine list should be filled in in time, signed by the guests for confirmation, and then replenished in time.

(13) Complete other tasks assigned by superior leaders.