Q: What is the general arrangement of three shifts in hotels? How many people are there at the front desk? How to arrange the rest time and how much is the salary?

Hotel three shifts are usually arranged from 9 am to 6 pm, from 6 pm to 2 am, and from 2 am to 9 am.

The rest time is about three or four days a month.

There are about two or three people at the front desk.

The salary is about 2000 to 2500.

Anyway, each shift is 8 hours, and the time can be advanced or reversed. Make sure that every shift is manned.

Responsibilities of the receptionist:

Accept different forms of room reservation such as telephone, fax and internet, input the reservation information into the computer and convey it to relevant departments and posts;

Handle advance orders sent by sales department or other departments;

According to work standards and procedures, timely carry out data processing such as plan change and cancellation;

Check and verify the booking information of arriving at the hotel on the same day and the next day, and make good preparations for booking;

Check-in procedures for guests, arrange rooms, and meet the reasonable needs of guests as much as possible;

Handle the procedures of room change, extra bed and check-in for guests;

Responsible for keeping, making and issuing guest room key cards;

Fill in, enter and count individual and team registration forms as required;

Keep the front desk clean and tidy, check whether the required forms, stationery and publicity materials are complete, and report to the front desk foreman;

Carefully check the guest information entered into the computer by the last shift, and timely and accurately enter the guest information on duty;

Register, enter and send the household registration information of overseas guests as required;

Do a good job of handover to ensure the continuity of work;

Assist the cashier at the front desk to do the checkout for the guests;

Complete other tasks assigned by the manager.