Ctrip customers have deleted favorable comments, and the hotel has replied. Still a score?

According to Ctrip official website's information, in Ctrip. When calculating the hotel rating, the hotel reviews deleted by customers are not counted. This is because Ctrip believes that the comments deleted by customers are due to some unfavorable factors, such as malicious comments and complaints, so the contribution of these comments to the hotel rating is not counted. However, the comments that have been answered are included in the calculation of hotel rating. This is because Ctrip believes that the hotel's responses to customer comments can reflect the hotel's service quality and attitude, so these responses are helpful to the hotel's rating. To sum up, when Ctrip calculates the hotel rating, it will eliminate the comments deleted by customers, while the comments replied by customers will be counted as the rating.