What are the requirements of star-rated hotels for front desk staff?

The front desk requirements of star-rated hotels are as follows:

1. Language ability: proficient in English conversation and standard Mandarin;

2. Operational ability: proficient in using office software and office automation equipment;

3. Communication skills: strong affinity and good communication skills;

4. Adaptability: responsible for receiving visiting guests and answering all kinds of business-related or unrelated consultations;

The duties of the front desk are as follows

1. Accept different forms of room reservation such as telephone, fax and internet, and input the reservation information into the computer and convey it to relevant departments and posts;

2. Handle the advance orders sent by the sales department or other departments;

3, in a timely manner in accordance with the working standards and procedures for scheduled changes, cancellation and other data processing;

4. Check and verify the reservation information of arriving at the hotel on the same day and the next day, and make preparations for the reservation;

5. Check-in formalities for guests, arrange rooms, and meet the reasonable needs of guests as much as possible;

6, for the guests to change rooms, extra beds and other procedures;

7. Responsible for keeping, making and issuing guest room key cards;

8. Fill in, input and count individual and team registration forms as required;

9, keep the front desk clean and tidy, check whether the required forms, stationery and promotional materials are complete, and report to the front desk foreman;

10, carefully check the guest information entered into the computer by the last shift, and timely and accurately enter the guest information on duty;

1 1. Register, enter and send the household registration information of overseas guests according to regulations;

12, conscientiously do a good job of succession to ensure the continuity of work;

13, assist the cashier at the front desk to do a good job of checking out the guests;

14. Complete other tasks assigned by the manager.