What is the main job of the lobby foreman in a business hotel, and what do you need most every day ~ ~

Assistant manager in the lobby is generally a post set up in hotels and other places. Responsibility: 1. On behalf of the general manager, accept and handle all complaints from hotel guests to all departments (including individuals) of the hotel, and listen to all kinds of opinions and suggestions from guests. 2. Handle hotel guests' accidents (casualties, murder, fire, theft, natural disasters) together with relevant departments; 3. Answer the guests' inquiries and provide necessary help and services (report the loss, call the police, find people and find trouble); 4. Maintain the safety of guests (stop taking drugs, whoring, prostitution, gambling, playing dangerous games, drinking, disputes between tenants, etc. ); 5. Safeguard the interests of the hotel (claim and collection); 6. Collect the opinions of the guests and report to the general manager and relevant departments in time; 7. Maintain order in the lobby and nearby public areas, and keep the environment quiet and tidy; 8. Supervise and inspect the work and discipline of the staff in the lobby (front desk, finance, security, housekeeping, greening, catering, engineering, motorcade and other departments); 9. Assist the general manager or on behalf of the general manager to receive VIPs and business floor guests; 10. The night shift undertakes part of the work of the general manager on duty in the hotel; In case of special circumstances, even if the emergency report to the superior; 1 1. Introduce and promote hotel services to guests; 12. Discover the internal problems in hotel management and propose solutions to the top management of the hotel; 13. Assist all departments to maintain good relations between the hotel and VIPs, regulars and business guests; 14. Responsible for supervising the collection of senior accounts; 15. Visit all kinds of important guests regularly; Listen to opinions and organize to report to the general manager; 16. Complete all the work temporarily assigned by the general manager and the front desk manager; 17. Participate in the internal management of the front desk. Answer supplement 1. Be a good "assistant". Assist leaders to do a good job in superior business departments, information feedback and daily procedural work. Assist leaders in project negotiation, accept customer complaints, organize opinions into materials and report to leaders in time. Second, be a "waiter". Serving the leaders is the unshirkable duty of the administrative assistant. Things assigned by leaders should be completed in time. Serving leaders is one of the most important services for business departments and all employees. Therefore, some cultural activities can be properly carried out to create an intimate and harmonious "family atmosphere", so that every employee and his family can create a good collective environment atmosphere based on their love and loyalty to the hotel and consciously contribute all their wisdom and energy to the overall goal of the hotel. Third, be a "coordinator". Coordinate the horizontal relationship between the hotel and other subsidiaries of the group, as well as the vertical coordination of the superior-subordinate relationship within the company, and give full play to the important factors of a group and a team. Fourth, be a good "administrator". On-site management of hotel is the primary work. First of all, pay attention to the connotation of corporate culture. It is better to seek a kind of spiritual enjoyment than to stay in a hotel for dinner. Therefore, hotels learn from traditional culture in management, such as "ruling hotels with benevolence", inject more emotional elements into the management process, and strengthen the management effect through "teaching by example" to gradually realize the service from "servant" to "gentleman". In my opinion, to be a good manager, we must first manage ourselves. Only in this way can we establish a firm work belief and form a good work style, which is also more conducive to our own growth. V. Looking for "growth points" The competition in the hotel industry is no longer a simple competition between software and hardware, but also a competition between corporate culture brands, which embodies the same values of enterprises and employees. Therefore, the hotel must encourage the implementation of all-staff sales, and everyone should make corresponding plans and measures with clear annual goals, with clear goals, and strive to "do it carefully" in every detail of the work, so that saving a penny is equal to earning a point. Learn to operate the self-elimination system and do a good job in internal marketing and internal management, so as to go out and introduce maturity.