What is the front desk responsible for?

What is the front desk of the company responsible for?

Job responsibilities: 1, responsible for the company's front desk reception.

2, responsible for the company's telephone transfer, sending and receiving faxes, document copying, etc.

3. Be responsible for inputting, typesetting and printing all kinds of office documents, business documents and contract agreements.

4, daily documents, data processing and other general administrative affairs.

Skill requirements: 1, familiar with office workflow.

2. Skillful use of office software such as Word and Excel, and use the Internet to find information;

3. Excellent writing and presentation skills in both Chinese and English;

4. Have good communication and coordination skills and strong sense of confidentiality;

5. Skilled in using all kinds of office automation equipment;

6. Strong adaptability, able to work under pressure. Shop assistant 1: (There are many kinds, each with its own requirements, but the basic requirements are the same. Responsibilities: 1. According to the requirements of office leaders, complete the drafting and revision of relevant reports and manuscripts. Complete typing, copying and fax, and send it to the leader in time or to the customer as required.

2. Do a good job of daily telephone reception. Complete the written records and arrangements of administrative office meetings.

3. Complete the collection, sorting, filing, binding and filing of all kinds of documents.

4, according to the requirements of purchasing daily office supplies, and timely make out an invoice. Property accounts of the management department (low-value consumables, fixed assets). Do well the management and maintenance of office equipment.

5. Subscribe to the annual newspapers and magazines, send and receive daily newspapers and magazines, and exchange emails.

6, do a good job of office monthly attendance. Do a good job in custody.

Skill requirements: 1. Education background: Technical secondary school degree or above in secretarial or management related major.

2. Experience: More than two years working experience as a company clerk.

3. Skills: Familiar with office administration knowledge; Familiar with office software.

4. Work hard, have a strong sense of responsibility, be honest, and dare to adhere to principles;

5. Strong communication and coordination skills.

What does the company front desk need to do? )

Reception etiquette of front desk company

The front desk of the company is the face and business card of the company, so the front desk staff must master the reception etiquette of the company, which plays a very important role in shaping the image of the company. The company's reception etiquette at the front desk includes gfd standard, telephone reception etiquette and visitor reception etiquette.

First, the company's front desk appearance specification

Smiling and maintaining a cheerful attitude are conducive to creating a harmonious working atmosphere; Keeping the body clean and hygienic is not only the need of health, but also the performance of civilization, which is conducive to communication with people; Comb your hair neatly and keep your face clean; Male employees don't have long hair, and female employees don't wear heavy makeup; Keep your lips moist and your breath fresh when talking at close range; Hands are clean, nails are neatly trimmed, male employees do not leave long nails, and female employees do not wear bright nail polish; It is advisable to use fresh and elegant perfume.

Second, the telephone reception etiquette

The voice of answering the phone at the front desk should be neither urgent nor slow, and always keep a relaxed and happy tone. You shouldn't lose your temper, lose your temper or even swear with the caller on the phone. When answering the phone, always say such modest words as "I'm sorry", "I'm sorry" and "Please wait a moment".

Pick up the phone at the second and third rings. When answering the phone, you should first say "Hello, XXX (company name, abbreviated if the company name is long)" and avoid starting with "Hello". If you are late for some reason, you should say "Sorry to keep you waiting" to the caller. If you know the extension number or transfer to a specific name, you can politely say "please wait a moment" and transfer immediately.

If you want to transfer the call of the leader, the other party knows the name of the leader and doesn't know the extension number. You should politely ask who the other party is and which unit it belongs to. If it is an advertisement or a disguised advertisement, you should use polite excuses to block the call or transfer it to the relevant department for handling.

In view of the fact that the front desk receives a lot of calls every day, in order to prevent throat accidents, it is necessary to prepare water to moisten the throat at any time and maintain good sound effects at any time.

Third, the reception etiquette of visitors.

The front desk usually sits in the post. But when you meet a visitor, you should get up immediately, nod and smile at the visitor: "Hello, who are you looking for?" "Do you have an appointment?" If you know who you are looking for and confirm that it is an appointment, please ask the visitor to wait a moment and contact immediately. If the person you are looking for is busy, ask them to talk a little and guide the visitors to sit down and pour water in a standardized manner. If you wait for a long time and the person the visitor is looking for is still busy, take care of the visitor and explain to him. Don't leave it there.

If the visitor doesn't pick up what he is looking for, let him go by himself. The front desk should use standardized gestures to guide how to get there or take tourists. If the office door of the person the visitor is looking for is open, you should knock at the door first, ask the visitor to enter after asking permission, pour the tea for the visitor, and then the front desk will return to its post. Of course, if there is only one receptionist, just give the visitors directions directly.

If the visitor knows who he is looking for, but doesn't make an appointment, the front desk should call to ask and tell the relevant colleagues or the assistant/secretary of the leader that it is not convenient for him to receive XXX's visit. Out of courtesy and convenience for visitors, even if the colleague or leader you are looking for answers the phone in person, you can ask again as someone else's answer. In this way, it sounds to the visitor that even if the other end of the phone does not allow reception, it is not directly rejected by the person he is looking for, leaving room for the next step.

For example:

If the guest arrives at the door, you can say: Hello is always X! Long time no see. Who are you looking for? You can say you have some tea first, and I'll inform you.

If the person he is looking for is not in, you can say to him: Sorry, he is not in. When will he come back? Do you want to wait or make an appointment for another time?

If he says it's urgent, you can say that our company XX is also in charge of this project. I can introduce you to talk to him.

What are the main duties of the receptionist? What kind of work should I be responsible for?

Responsibilities of the Reception Commissioner:

1. Obey the leadership of the reception supervisor at the front desk and provide first-class reception services for guests according to the prescribed procedures and standards.

2. Be responsible for the registration, reception and introduction of visitors and guests, and shut out irrelevant personnel or assist security guards in handling them.

3. Be familiar with the general situation of the company, be able to answer the general questions raised by the guests and provide regular non-confidential information.

4. Be responsible for receiving and forwarding telephone calls, mails and letters, and recording, sorting and archiving work information.

5. Be responsible for the distribution of company documents and notices, and keep the distribution records.

6. Cooperate with the reception supervisor to print, copy and write some documents.

7. Responsible for managing the cleaning and maintenance of office supplies and office equipment at the front desk.

8. Keep the front desk area clean and tidy, and carry out daily maintenance and maintenance of newspapers, magazines and bonsai plants in this area.

9. Implement the company's attendance system, be responsible for summarizing employee attendance, going out to register, and supervising employees to swipe their cards.

10. Responsible for booking air tickets, train tickets, guest rooms, etc. For employees on business trips, register the itinerary and contact information of business trips.

1 1. Report all kinds of problems in the work in time and put forward suggestions for improvement. 12. Complete other or temporary work assigned by the leaders.

What is the administrative front desk and what does it mainly do?

Receptionist in administration department.

Work content:

1, visitor reception, simple Q&A registration guide.

2, send and receive some specific express, documents, newspapers, etc.

3. Clean the area and keep it clean and tidy.

What does the front desk reception mainly do?

Job responsibilities:

1, responsible for the company's administrative front desk and company switchboard. Responsible for maintaining the front desk discipline, ensuring the safety of the company, and checking and maintaining the environmental order of the reception hall at any time;

2. Responsible for the reception and registration of visitors from the front desk company;

3. Be responsible for the management of spare keys in the office of the company;

4. Responsible for the management of the company's travel documents;

5. Airline tickets, airline tickets and hotel reservations for employees of the company;

6. Designated procurement of company office supplies;

7. Make statistics on overtime employees of the company on holidays;

8. Be responsible for the statistics of intranet access control records;

9, responsible for the hall drinking fountains, beverage machine drinking water timely update supply, supervision of machine cleaning;

10. Participate in organizing company activities.

Job requirements:

1, under 25 years old, with high school education or above;

2. Have knowledge of etiquette reception;

3. Strong interpersonal communication and coordination skills and high team spirit, strong sense of responsibility, integrity, strong initiative and meticulous work.

What does the executive front desk do every day?

Responsibility of administrative personnel

1, responsible for the maintenance and management of daily office system.

2. Responsible for the office logistics support of all departments in the office.

3. Be responsible for the daily attendance of all office personnel (departments).

4. Establish a preliminary personnel management system and perform personnel management duties before the company establishes the human resources department.

5. Handle the company's external reception.

6. Organize various regular and irregular collective activities within the company.

7. Assist the general manager to handle external administrative affairs.

8. Handle other related affairs according to the company's administrative management system.

What kind of work does the hotel front desk usually need to be responsible for?

Would you like to be the front desk of an express hotel or a star hotel?

If it is a star-rated hotel. There are reservations department, receptionist and cashier at the front desk. Everyone has his own specific job.

If it is an express hotel, the front desk is relatively cumbersome. Help guests handle the check-in reception call. Book at home. Rent small commodities, wake up and check out. Bookkeeping and suspense services. Luggage storage. The bill collection service and general working hours at the front desk of the hotel are now closed at night. I had a long rest from 12. Girls' skin is not very good.

Give you a job as a receptionist, I hope it will help you.

[Work content]:

1. Go through the check-in procedures for individual guests, team members and conference guests, and issue recycled room cards and magnetic card keys.

2. Accurately grasp and understand the room status, price and other information at any time, and actively and effectively promote rooms and services.

3. Responsible for changing rooms.

4. Keep the information of the guests entering the store.

5. Do a good job of sending and receiving faxes and confirming reservations.

6. Provide guest message service according to the prescribed procedures.

7. Responsible for the check-out procedures of the guests.

8. Introduce and recommend the membership card to the guests, and expand the customer network.

9. Be familiar with the on-duty booking at any time, and be responsible for the individual booking service (telephone, door-to-door, network and agreement).

10. Be responsible for the interpretation of hotel telephone service and promotion price.

1 1. In-house guests provide various business services.

12. Provide safe deposit box service for guests.

13. Provide goods rental service for in-house guests.

14. Provide luggage and articles storage service for in-house guests.

15. Receive inquiries from guests correctly and effectively, and provide various information such as hotel service facilities, transportation inside and outside the city, tourist attractions, entertainment and shopping.

16. Responsible for the sanitation and cleaning of the front desk and the maintenance of equipment and facilities.

17. Provide wake-up service for hotel guests.

18. Be responsible for the sales and service of small commodities in the hotel, and make a handover inventory.

19. Patiently accept the guest's complaints and report the guest's opinions and requirements to the superior in time.

20. Be responsible for providing telephone calls and visitors' consultation, and handling the visitor registration procedures. Don't disclose the information of hotel guests easily.

2 1. Do a good job in handling the compensation for the damage of hotel articles by guests and report to the superior supervisor.

22. Do a good job in the registration, storage and return of items left by guests.

23. Responsible for making the daily business report of the hotel.

24. Do a good job in succession.

25. Actively participate in various training activities organized by hotels and companies.

26. Responsible for providing door opening service according to the prescribed procedures.

27. Carry out dunning work according to regulations.

28. Be responsible for the custody of magnetic card keys, and do a good job of receiving, sending and keeping guest room keys.

29. Check the room status and room account according to the prescribed procedures, and correct the differences in time.

30. Do a good job in receiving, registering and sending laundry services.

3 1. Be responsible for the maintenance of hotel service facilities and report to the engineering personnel in time.

32. According to the standard, input the guest information into the computer in time and accurately, and transmit the information of foreign guests.

33. Be familiar with the hotel's relevant safety regulations, monitor suspicious guests, and report any problems in time.

34. Do a good job in cooperation between employees and complete other tasks assigned by superiors.

What is the front desk for?

1. Answer the work/transfer the phone-this is the most basic. Represents the company's first impression, so it requires looks and height, as well as a sweet voice.

Formal companies usually need front desk clerks to do some work.

2. 1 make employee cards for new employees-it's very simple, as long as you have a machine and can operate it.

2.2 Office stationery management-this is also quite simple. Make a list of stationery, anyone who wants to fill it out can get it, but the supervisor must sign it. So the clerk is responsible for issuing.

2.3 Reservation of conference rooms, management of conference equipment such as projectors-available, which can solve some simple non-technical problems.

2.4 Update and management of the company's contact list-can use e-mail and office software, especially Excel.

2.5 Hotel or visit reservation-it doesn't have to be done at the front desk, but the front desk must be able to do it. In case it is scheduled to be completed on the same day.

2.6 Booking air tickets, boat tickets and the like-these general companies have fixed booking agents, so just contact them directly.

In fact, when it comes to leaders' travel arrangements, we need to handle them carefully and provide them with valuable choices so that they can make decisions easily. -Be sure to let them decide for themselves.

If some companies have foreign customers, they will also ask the front desk to know English. In fact, it is simply to say hello, understand who others are looking for, and then turn around.

That's all! I hope it can help you a little.

As a receptionist, what must you do?

Front desk:

Job responsibilities:

1, responsible for the company's front desk reception.

2, responsible for the company's telephone transfer, sending and receiving faxes, document copying, etc.

3. Be responsible for inputting, typesetting and printing all kinds of office documents, business documents and contract agreements.

4, daily documents, data processing and other general administrative affairs.

Skills requirements:

1, familiar with the office process

2. Skillful use of office software such as Word and Excel, and use the Internet to find information;

3. Excellent writing and presentation skills in both Chinese and English;

4. Have good communication and coordination skills and strong sense of confidentiality;

5. Skilled in using all kinds of office automation equipment;

6. Strong adaptability, able to work under pressure.

What should the administrative front desk do?

Executive front desk!

It's just a title. Put it mildly!

Better than the front desk, but much more workload than the front desk! Any boss taller than you can ask you to do something!

This is also an opportunity. Generally, the administrative front desk of a company does all kinds of work, from which you can learn a lot of work knowledge and come into contact with many company secrets that others don't know!

Don't even think about getting a raise. Think about how to do well any work assigned to you by the school, so that you may be promoted. Now that I've been promoted, my salary will naturally go up!

Don't just see a little profit in front of you! ! Think more about the future! !