Questions about Hotel Rooms (Q&A)

In the hotel industry, people often talk about how to improve the satisfaction of guests. However, few people think that cleanliness ranks first among many factors affecting hotel guests' satisfaction. In fact, whether a hotel is clean or not depends not only on whether there is dust on the furniture and garbage on the ground, but also on more factors that will affect the guests' understanding of the cleanliness of the old place, including the following aspects:

First of all, the smell of hotel rooms

It should be said that the smell of guest rooms is the primary sign to measure whether a hotel is clean or not. Mildew smell and obvious perfume smell are allowed in the guest room. In-house guests generally like the smell of lemon in the bathroom of their guest room, while the bedroom should have a mixed smell. Strong smells and pungent air fresheners easily make guests feel sick and so on. So be sure to use it with caution. Opening the window often can also keep the air in the guest room fresh.

Second, the traces left by the guests who stayed in the hotel before.

Whether the previous guests left any traces in the hotel room should be the cleanliness of a hotel.

One of the most important factors of high understanding. Guests staying in the hotel absolutely don't want to see anything in their rooms that will remind them that someone has lived in the second place. Generally speaking, the most disgusting traces of hotel guests include: hair left in the bathroom basin and bathtub, as well as on the bathroom floor, messy room dishes in the aisle, dirty carpets and linen, personal belongings left in the drawer by the guests, etc.

Thirdly, the attitude and work efficiency of hotel staff.

The overall service attitude of hotel staff, especially the service attitude of staff in housekeeping department, engineering department and restaurant, will also affect hotel guests' understanding of hotel cleanliness. Generally speaking, guests will naturally feel that the hotel is clean as long as they see the hotel staff constantly cleaning the public areas. And the cleanliness of employees themselves is also very important. Clean and tidy staff helps to enhance the impression of the overall cleanliness of the hotel.

Fourth, the maintenance of hotel equipment.

The basic requirement of guests staying in the hotel is that every item and facility in the guest room is intact at all times and properly maintained. Even if a facility fails, it should be repaired in the shortest time. Otherwise, even if the guest room surface is clean, the guests will still feel uncomfortable and affect their satisfaction.

Five, the guest room is fully equipped.

Guests staying in the hotel will require that the facilities and equipment in this hotel room are reasonable and useful. Especially in the working area of guest rooms, desks with good lighting effect and convenient telephone interface, data interface and power socket connection are particularly important for business travelers. In addition, a proper amount of towels, cups, free sanitary products, a certain number of blankets and pillows, bedside radios, alarm clocks, televisions and their remote controls are all indispensable.

Sixth, the history of the hotel itself.

Even the age of hotel facilities and furniture has little to do with whether the hotel is clean or not. However, hotel guests generally feel that the broken and old guest room furniture and linen do convey the message that the hotel is unclean. Seven, lighting

In-house guests generally want good lighting in their rooms and bathrooms. This requires the hotel to use fluorescent lamps, bedside reading lamps and bright lighting on or around the bathroom wall as much as possible. Especially in public areas, there should be good lighting. The clever use of room lighting can not only make the room look brighter, but also make the guests feel relaxed and happy.

Eight, the color of the room

The color tone that attracts guests' attention is also the basis for guests to have an important impression on the cleanliness of a hotel. Generally speaking, hotel guests prefer neutral colors such as beige and cream, but are not interested in those colors that are too bright or too dark.