Traditional Culture Encyclopedia - Hotel reservation - The woman spent 3000 yuan to live in a homestay and was bombed by phone. What should she do when this happens?
The woman spent 3000 yuan to live in a homestay and was bombed by phone. What should she do when this happens?
Ms. Yao and her family visited the Tongguan Kiln Scenic Area in Changsha and booked three homestays of nearly 1,000 yuan. After living with her family, Ms. Yao felt that the B&B was not cost-effective, so Ms. Yao objectively described the accommodation situation in the public comments and gave the B&B a mid-evaluation. Later, Ms. Yao received many phone calls from merchants. Due to telephone interference, Ms. Yao changed the middle rating to bad rating. Unexpectedly, after changing to bad reviews, the harassing calls of merchants became more frequent, and even Ms. Yao's personal information was published online.
This practice of merchants is definitely immoral. If the circumstances are serious, it may have violated the law. As a consumer, it is normal for Ms. Yao to give an objective evaluation to the merchants. Merchants can't accept the true evaluation of customers, but harass consumers by telephone bombing. Ms Yao can immediately ask businesses to stop this behavior. If the business goes its own way, Ms. Yao can report to the local market supervision department and ask the business to stop the illegal behavior. In addition, Ms. Yao's private information was published by merchants, and other social media accounts were also discovered and commented by merchants. This operation of the store has violated Ms. Yao's right to privacy and reputation, and Ms. Yao can safeguard her rights and interests through legal means.
Ms. Yao only expresses the personal feelings of ordinary tourists and does not represent everyone's views. As a merchant, not only do not pay attention to the customer's evaluation, but disturb the customer's life, which is not allowed in reason and law. When encountering such unscrupulous merchants, we must learn to take up legal weapons to protect ourselves, so that merchants are no longer arrogant.
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