What English does the hotel front desk operator know?

1 The front desk operator of the hotel has many responsibilities and complicated matters, which require him to be good at communicating with guests, be meticulous and patient, and be good at recording and sorting out information.

If the operator deals with foreign customers, he must use English and body language correctly and appropriately. Specifically:

(1) Sweet voice, generous posture, fluent and decent oral English, barrier-free communication, good listening, and good at grasping information points;

(2) Pay attention to gfd and polite language, be patient and meticulous when answering the phone and receiving consultation, and make no mistakes.

3 Operators often use spoken English:

May I have your name , please? May I have your name , please?

What time is your check-out time? When will you check out?

May I see your passport? May I see your passport?

May I know your nationality? May I know your nationality?

Can you fill out this form? Would you please fill out these forms?

Can you write that down? Can you write that down?

Please don't hang up. Could you hold the line, please?

What kind of room do you prefer? What kind of room do you prefer?

How would you like to settle your bill? How would you like to settle your bill?

How long do you want to stay? How long are you going to stay?

I see, sir. I see, sir.

Just a moment, please. A moment, please.

Thank you for waiting. Thank you for waiting, sir.

I am sorry to have kept you waiting. I am sorry to have kept you waiting.

Can you wait a little longer? Can you wait a moment?

I'm afraid I can't do that. Sorry, I'm afraid I can't do that.

I'm very sorry for the delay, sorry for the delay.

I am very sorry about the income problem. I'm sorry for the inconvenience.

Have a nice day! Have a nice day.

Please enjoy your stay! Enjoy your stay!

We hope to see you again soon. Hope to see you again soon.