Traditional Culture Encyclopedia - Hotel reservation - What does the hotel logistics department do?
What does the hotel logistics department do?
Is it divided into infirmary, washing department and staff canteen?
The requirements of the staff canteen in the infirmary are not explained here. The washing department undertakes the washing, ironing and stacking of hotel linen. Employees, ordinary workers in society, graduated from primary school, can bear hardships.
Front desk:?
Receive reservations, individual passengers, receive teams, handle inquiries, store luggage, handle reservations and handle complaints. Some hotels also list cashier at the front desk as normal management. ?
Housekeeping department:?
Cleaning rooms, routine maintenance, booking meeting rooms, arranging venue layout, checking in and checking out, booking flowers, cleaning linen, etc.
Food and beverage department:?
It is divided into Chinese food, western food and Japanese food, which are combined into one department. Usually, it is an independent management and accounting department, which is responsible for taking orders for banquets, booking conference rooms, arranging venues and ordering takeout groups.
Entertainment department:?
Accept birthday \ wedding \ festive karaoke box reservation, personal performance venue arrangement \ wine service, song-ordering flower basket reservation and other services.
Requirements: I don't know, this department is more entertaining. For example, the invisible tattoo mentioned above is not needed in this department, as long as the department manager interviews. The requirements are strong endurance, good looks, cheerful and outgoing personality, and there is no rigid requirement for academic qualifications.
Department of security:?
There are two kinds of insurance: internal insurance and external insurance. There are no obvious regulations on personnel. Usually it is a shift system. Sometimes it's sunny outside, and sometimes the air conditioner is on in the lobby. Responsibilities are vehicle arrangement, emergency handling in case of emergency, monitoring and surveillance, and employee safety training.
Usually male, veterans are preferred, with good looks and no disability. Vision 1.5, but physical strength is required. Interviews are usually defined by how many seconds there are in 100 push-ups and 100 meters sprint.
Sales department:?
To sell any products that can be rented or operated in the hotel, contact the main person in charge of the travel agency \ company and bring the driver. The sales department also organizes and arranges regular hotel marketing activities and makes group reservations.
Personnel department:?
Responsible for personnel recruitment and dismissal \ induction training, coordinate with the labor department, and regularly track whether all hotel personnel regulations are closely related to the labor law. Responsible for personnel promotion, personnel attendance, etc.
Finance department:?
Responsible for the hotel's income and expenditure, but also manage the daily work of cashiers arranged by various business departments.
Requirements: major in accounting, local employees are preferred. I know about most hotels, and employees who graduated from foreign accounting majors generally don't take the hotel exam. Usually, ladies are preferred.
Administration department:?
It is usually the highest decision-making department of the hotel, responsible for hotel administrative regulations, participating in personnel transfer and overall planning, reviewing sales and marketing plans, and exercising the power of the general manager.
Engineering department:?
Responsible for the maintenance of hotel facilities.
Requirements: major in mechanical engineering, with relevant engineering management experience is preferred. Male worker 18-40 years old.
Purchasing department:?
An independent accounting department, which is linked with the logistics department and managed by the finance department, serves the material procurement of various business departments.
Requirements: Experience in purchasing, local people are preferred.
Others: some small departments, such as the reservation department belongs to the front office and the banquet department belongs to the catering department.
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