What if the hotel is represented by a third party?

Solution of hotel being represented by a third party

1. Check the booking terms and policies: Read the booking terms and policies between you and the third-party agent carefully. Understand the provisions of cancellation, modification and refund, and whether there are any additional fees or restrictions.

2. Contact a third-party agent: contact the customer service department of a third-party agent to explain your problems or needs. Provide detailed information about the reservation, such as reservation confirmation number, date and time, etc. Ask if you can modify, cancel or handle other issues.

3. Understand the hotel policy: At the same time, contact the hotel directly to understand the hotel policy and requirements. Sometimes, the hotel requires you to solve the problem directly with a third-party agent, or there are additional hotel policies applicable to guests who book through a third-party agent.