Personal Work Summary of Hotel Front Desk Supervisor

Personal Work Summary of Hotel Front Desk Supervisor

Work summary is a comprehensive and systematic general inspection of the work over a period of time. The following is my summary of the personal work of the front desk supervisor of the hotel. Let's have a look.

Personal work summary of the front desk supervisor of a hotel My name is xx-x, and I am an employee of the front desk. After a busy and fulfilling 20xx year, we have ushered in a brand-new hopeful 20 13 year. Standing here, I am filled with emotion. Being able to participate in the speeches of outstanding employees not only represents the admiration of leaders and the recognition of colleagues, but also reflects everyone's affirmation of my work ability. Thank you again for your trust in me. Thank you!

From an employee who just came to the club to the foreman, I can deeply understand that it is not only my position that is promoted, but also the expectations of my colleagues and their responsibilities. To be a good foreman is to set an example for employees in everything at work. Colleagues should be able to mobilize their enthusiasm and give them full trust. That's what I did. I gradually accumulated detailed experience and applied it to my work without reservation to improve my management level.

As a member of the guild hall, I exchanged 100% enthusiasm and thoughtful service for the guests' satisfied smiles. Although my work is ordinary, I never give up my pursuit because of ordinary. Because I help others every day, the guests get satisfactory service from me, and I also get satisfaction from the guests' satisfied eyes and find happiness.

As a front desk foreman, I should not only do a good job of reception and cashier at the front desk, but also be responsible for the backstage work in the front desk, and be responsible for the collection, storage and attendance of items in the front desk. As a small housekeeper in the front office, I always follow the purpose of the club-saving expenses and controlling costs. In order to save money and control office supplies, I require trade-in for new ones. I often remind every colleague at the front desk to copy internal materials with used white paper. I saw that the one-time use of the welcome card at the front desk was very wasteful, so I took the initiative to propose to the manager that the recycled newer welcome card could be recycled and got the manager's consent. Through these controls, the front office should make due contribution to the hotel revenue. I can reconcile the goods with the accounts. As for attendance, I insist on seeking truth from facts every day and reporting attendance in time every month to ensure the normal operation of the department.

To a leader: Today, if I win the election of outstanding employees, I will be very happy, but I will not be proud. It will only spur me to make continuous progress and do my work better. If I don't run for office, I won't be discouraged. I will work harder to further improve myself.

Summary of the personal work of the front desk supervisor of the hotel Part II Changjiang Hotel is the reception station of the petrochemical general factory. People who come to the factory on business will stay in the hotel for the first time. It is my responsibility to make people who come to the factory feel at home in the hotel. Therefore, I can make every guest who comes to the factory happy and satisfied. I also answered their questions about the factory patiently and meticulously.

For some guests who bargain on the house price, they try their best to fight for it and not let them go out. Although they sometimes make some concessions on the price, they still keep their guests well. Instead of saying irresponsibly, it doesn't matter if they can't stay. This also greatly improved the occupancy rate of my room.

For the guests who come to stay in the hotel, we should not only try to keep them, but also promote hotel catering when it is convenient to work, try our best to let the guests stay in the hotel and eat in the hotel, so as to create more profits for the hotel.

I can also take care of the overall situation and work hard for the arrangement of hotel leaders. In a word, I did my best in my dull work this year and accomplished all the tasks well.

About the personal work of the front desk supervisor of the hotel. Chapter III For guests, the front desk is the first step for them to contact our hotel, the first impression of the hotel and the facade of the hotel, which is very important. Recognizing its importance, we must do our work well. Therefore, in the past five months, I have been strictly abiding by the hotel regulations.

First, like all other service industries.

How to keep smiling, how to greet guests, how to provide services for guests, and the language to be used in services.

Second, pay attention to the image

The front desk is the first impression of the hotel and the facade of the hotel. Therefore, our front desk staff must ask the guests to wear light makeup, work clothes and have a good mental outlook, so as to maintain the image of the hotel and let the guests know and see our mental outlook of Yibang. So as to leave a deep good impression! But also conducive to the promotion and cultivation of our own image. Thus, it will affect our future life.

Third, the front desk business knowledge training

Mainly the daily workflow, the daily work of the front desk is very complicated, such as check-in and check-out, telephone transfer, inquiry, information provision, luggage storage, information inquiry and verification. Check the order, arrange the room, and hand over the work during the shift change. Therefore, we should always maintain a serious and meticulous work style and sense of responsibility! So as not to bring inconvenience to the guests and their colleagues!

4. English at the front desk English at the front desk is the basic requirement for every receptionist, so as to better serve foreign guests. As for English reception, I thought it was not a problem for an English major like me, but when I received foreign guests later, many problems came out. For me, I haven't been exposed to English for more than a year, and I realize that many words are unfamiliar, and the names of many hotel facilities and equipment have never been exposed before. Fortunately, our hotel organized English training at the front desk, which allowed me to review and consolidate the words I had learned before. I also learned many words that I have never touched before, such as the names of many facilities and equipment.

Through such training, I understand a truth, you should never forget to study and keep charging yourself! Only by continuous learning can we make better progress and improve our abilities in all aspects! The editing teacher compiled the annual work summary of the front desk foreman for everyone, hoping to help everyone.

;