How can I complain if the hotel doesn't turn on air conditioning?

The hotel doesn't turn on air conditioning, so complain to the lobby manager. Consumers have the right to equal treatment. If the air conditioner is broken, you can change rooms or repair it, but the hotel can't compensate.

Attendants should pay attention to the following basic principles when dealing with guest complaints:

1, sincerely help guests solve problems.

Guest complaints indicate that there are loopholes in the management and service of the hotel, indicating that some needs of the guests have not been taken seriously. The waiter should understand the guest's mood, sympathize with the guest's situation, try to identify with and meet the real needs of the guest, and help the guest solve the problem sincerely. Only in this way can we win the trust and goodwill of the guests and help solve the problem;

Never argue with the guests.

When a guest comes to complain in anger, he should first choose a place to properly handle the complaint and avoid accepting the complaint in public. Secondly, you should let the guests finish their sentences, then apologize for what happened to them and thank them for their concern for the hotel.

Which department should the hotel complain to?

1. If you have any questions about paying taxes, you can ask the tax bureau;

2. If there is a problem with service and food hygiene, find the health and epidemic prevention department;

3. If there is any problem with employment, find the labor department;

If there is a problem with the price, ask the price department.

To sum up, hotels are most afraid of the complaint telephone number of the Industrial and Commercial Bureau 1 14 or the "123 15" consumer complaint hotline. Call the local industrial and commercial bureau and provide a copy of the hotel business license or the registration number of the business license, and you can complain. If the business license registration number is not provided, it will not be accepted.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 39

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.