The job responsibilities of the hotel supervisor

1. Be responsible for the cleaning and service of guest rooms in the area, master the guest situation, reasonably arrange manpower, organize and direct subordinate employees, and do a good job in cleaning and sanitation of guest rooms and environment, welcoming guests and receiving services in strict accordance with work regulations and requirements.

2. Grasp the situation of all kinds of facilities and equipment within the jurisdiction, and put forward maintenance, renewal and purchase plans in time.

3. Master the guest room status in the area, and be responsible for collecting and handling the items left by the guests.

4. Be responsible for keeping the master key of the floor.

5. Be responsible for the management of guest room supplies, keep the items in the warehouse neatly stacked, reasonably used and properly controlled, make inventory list and budget application, and ensure that the accounts are consistent.

6. Organize or supervise employees' on-the-job business training, constantly improve the business skills of room attendants, and ensure high-quality standardized services.

7. Be responsible for arranging the shifts, working hours and holidays of subordinate employees.

8. Adhere to the supervision and management of the service site, inspect the guest rooms belonging to the district every day, and promptly guide and correct the problems found.

9. Communicate and coordinate with other departments.

10. Understand and master the staff's ideological status, do a good job in ideological work, and ensure the coordination and consistency of the internal work of the guest room.

1 1. Use correct procedures to report engineering problems and conduct inspections.

12. Report the conflict room at any time and make records in the office before coming off work.

13. Implement weekly and monthly floor cleaning plans and maintenance plans as planned.

65438+

Extended data:

Precautions:

1. Sign in at the office 20 minutes in advance, supervise and inspect the employee sign-in and employee gfd, and ensure that each employee arrives at the post on time according to the standard.

2, check the daily floor work distribution, according to the daily guest situation, make appropriate adjustments to the waiter's work arrangement.

3, to the floor to check the waiter's work, found that the situation corrected in time.

4, presided over the regular meeting, put forward matters that need to be improved in the work, and constantly improve the quality of health and service.

5. Check the VIP room and spot check the guest room to ensure that the room is clean and tidy and meets the hotel's cleaning standards.

6. Check the VIP room that will arrive at the store every day to ensure that the guests make all preparations before arriving at the store and ensure that the room meets the cleaning standards.

7, check the vacant and bad room, found that the problem is solved in time.

8, in the process of ward round, the supervisor and waiter for correct and appropriate training, to ensure that employees can work independently, and meet the hotel's cleanliness standards.

9. For employees with problems, find out the crux in time and take corresponding measures to ensure the normal operation of the work.

10, supervise and inspect on the floor at any time.

1 1. Other areas are not allowed to cross the post during working hours, and the main time is on the floor.

12, all work must be checked to ensure that everything has been completed before leaving work.

13. Before leaving work, all handover reports must be written.

14, do a good job of security.