Hotel industry business plan (1)

Making preparations before the hotel opens is of great significance to the hotel opening and post-opening work; it is also a challenge for professionals engaged in hotel management. I used the countdown method to operate the hotel opening preparations as a project, and practice has proven that it is highly maneuverable.

1. Tasks and requirements for hotel opening preparations

The preparation work before the hotel opening is mainly to establish a department operation system and prepare for the opening and post-opening operations in terms of human, financial and Be fully prepared in all aspects, including:

(1) Determine the jurisdiction and scope of responsibilities of each hotel department

After arriving at the job, managers of each department must first familiarize themselves with It is best to observe the hotel's floor plan on the spot. Then, based on the actual situation, determine the hotel's jurisdiction and the main scope of responsibilities of each department, and submit specific suggestions and ideas in writing to the general manager. The hotel's top management will convene relevant departments to discuss and make a decision. When dividing regions and responsibilities, managers of each department should consider the overall situation and have a good sense of service. According to the requirements of professional division of labor, the cleaning work of the hotel is best managed under centralized management. This is conducive to the unification of standards, improvement of efficiency, reduction of equipment investment, equipment maintenance and personnel management. The division of responsibilities should be clear, preferably in writing.

(2) Design the organizational structure of each hotel department

To design the organizational structure scientifically and rationally, managers of each hotel department must comprehensively consider various relevant factors, such as: the size of the hotel, Grade, building layout, facilities and equipment, market positioning, business policies and management objectives, etc.

(3) Make a purchase list of items

There are many things to do before the hotel opens, and the purchase of operating items is a very energy-consuming task. It is difficult to complete this task only by the purchasing department. It is very large, and each operating department should assist its colleagues to complete it together. Whether it is the purchasing department or various hotel departments, the following issues should be taken into consideration when formulating the purchasing list for each hotel department:

1. The architectural characteristics of the hotel.

The types and quantities of items purchased are closely related to the characteristics of the building. For example, the guest room floor usually needs to be equipped with a work vehicle, but for the guest room floors of some villa-style buildings, the work vehicle cannot play a role; furthermore, the number of certain cleaning equipment is directly related to the number of guest rooms on the floor. For each floor, For a hotel with about 18-20 rooms on the floor, the housekeeping manager needs to decide whether to have one or two sets of main cleaning equipment on each floor. In addition, the configuration of certain equipment and supplies in the housekeeping department is also related to the labor organization and related business volume of the housekeeping department. Another example is the food collection truck in the catering department. You have to consider whether it can reach the dishwashing room. Can the massage table enter the door of the massage room, etc.

2. Industry standards.

The National Tourism Administration has issued industry standards for "Quality and Equipment Requirements for Guest Room Supplies in Star-Rated Hotels", which is the main basis for room managers to formulate purchase lists.

3. The hotel’s design standards and target market positioning.

Hotel managers should start from the actual situation of the hotel, make a list based on the designed star standards, and refer to national industry standards. At the same time, they should also consider the impact of the target source market on guest rooms based on the hotel's target market positioning. Demand for supplies, preference for dining environment, and some behavioral habits when consuming.

4. Industry development trends.

Hotel managers should pay close attention to the development trends of the industry, have a certain degree of forward-looking awareness in terms of equipment, and should not be too traditional and conservative. For example, it is a useful attempt for a hotel to appropriately reduce unnecessary guest items in the guest room according to the needs of the guests. The catering department reduces the use of gold and bright red tableware and decorations, and adds some elegant arrangements, etc.

5. Other situations.

When formulating the material purchase list, relevant departments and personnel should also consider other relevant factors, such as: occupancy rate, the hotel's financial status, etc. The design of the purchasing list must be standardized and should usually include the following columns: department, number, item name, specification, unit, quantity, reference supplier unit, remarks, etc. In addition, when the department is formulating the purchase list, it needs to determine the equipment standards for relevant items.

(4) Assisting in procurement

Although the managers of each hotel department do not directly undertake procurement tasks, this work has a greater impact on the opening and post-opening operations of each department. Therefore, Hotel department managers should pay close attention to and participate in the procurement process appropriately. Not only does this reduce the burden on the purchasing manager, but it also goes a long way in ensuring that purchased items meet requirements. Managers of each hotel department should regularly check the purchase list to check the availability of various items, and the frequency of inspections should gradually increase as the opening approaches.

(5) Participate in or be responsible for the design and production of uniforms

It is a common practice in the hotel industry for all hotel departments to participate in the design and production of uniforms. At the same time, it is particularly pointed out that the housekeeping department is responsible for uniforms Washing, storage and replenishment, housekeeping managers often have their own unique appreciation in the selection of uniform styles and fabrics.

(6) Compile work manuals for each hotel department

The work manual is the department's work guide and the basis for department employee training and assessment. Generally speaking, the work manual should include job responsibilities, work procedures, rules and regulations, and operation forms.

(7) Participate in the recruitment and training of employees

The recruitment and training of employees in various departments of the hotel must be jointly responsible by the Human Resources Department and the managers of each hotel department. During the employee recruitment process, the Human Resources Department conducts preliminary screening of applicants based on the general requirements for hotel work, while hotel department managers are responsible for ensuring admission. Training is a major task before the department opens. Managers of each hotel department need to formulate practical department training plans based on the actual conditions of the hotel, select and train department trainers, guide them in writing specific teaching plans, and supervise the implementation of the training plan. Implement and ensure the training achieves the desired results.

(8) Establish property files for each hotel department

Before the opening of the hotel, start establishing property files for each hotel department, which is of particular importance for the future management of each hotel department. Many hotel department managers neglected this work during this period and lost the opportunity to master first-hand information.

(9) Follow up the progress of the hotel decoration project and participate in the acceptance of various hotel departments

The acceptance of various hotel departments is generally carried out by the infrastructure department, engineering department, hotel departments and other departments** *Participate together. All departments of the hotel participate in the acceptance inspection, which can ensure to a large extent that the quality of the decoration meets the standards required by the hotel. Before participating in the acceptance inspection, each hotel department should design an acceptance check list for each hotel department based on the hotel's situation, and provide corresponding training to the participating department personnel. After acceptance, the department must keep a checklist for future follow-up inspections.

(10) Responsible for the infrastructure cleaning work of the entire store

In the infrastructure cleaning work of the entire store. In addition to all infrastructure cleaning work in their respective areas, each hotel department is also responsible for the cleaning of related public areas such as the lobby. The success of the infrastructure cleaning work before opening directly affects the protection of the hotel's finished products. Many hotels have left permanent regrets because of their neglect of this task. Each department of the hotel should jointly determine the infrastructure cleaning plan of each department with the hotel's top management and relevant responsible departments before opening, and then the PA team of the housekeeping department will train employees of each department on cleaning knowledge and skills to prepare for the opening of the hotel. Each department is equipped with the required utensils and cleaning agents, and inspects and provides guidance on the cleaning process.

(11) Simulated operation of departments

After all the preparations are basically in place for each department of the hotel, the simulated operation of the department can be carried out. This is both a test of preparation and a solid foundation for formal operations.

2. Hotel opening preparation plan

Formulating a hotel opening preparation plan is the key to ensuring the normal work of all hotel departments before opening. There are many forms of opening preparation plans. Hotels usually use the countdown method to ensure the normal progress of opening preparations. The countdown method can be expressed in the form of tables or text. The following is a pre-opening work plan expressed in a table for reference only.

Example: "Preparatory work plan before the opening of a hotel"

Notes on the person responsible for the completion time of the progress content

April

(Operation ) 1. Human Resources and Marketing, 2. Catering Department, 3. Housekeeping Department Manager comes to work

4. Formulate a hotel recruitment plan.

5. Develop hotel organization chart, 6. Position design

7. Staffing, 8. Salary plan. 4.1---4.15 1. Follow up on the progress of the decoration project

April

(Project) 1. Civil construction completed, 2. Fine decoration work has started.

3. Dormitory 4. Logistics project started,

5. Fire protection, air conditioning, water, electricity and gas pipelines are completed.

6. Installation window

7. Guest rooms and dining hall decoration

8. Communication system wiring 4.1---

4.1---5.30

1.1---4.30

1.1---4.30

2.1---

3.10----- 1. The focus is on employee dormitories

May

(Operation) 1. Employee registration and check-in Procedures,

2. Hotel induction training for new employees,

3. Start market research and formulate marketing plans,

4. Print various reports. Receipts

5. Customized employee training uniforms

6. Customized catering utensils, guest room items, and recreational facilities

5.1----6.30

5.20---6.30

5.25---6.30 Personnel

General Office

Managers of each department 1. Combine local and foreign recruitment,< /p>

2. Finance is assigned by the board of directors

May

(Project) 1. Complete dormitory 2. Project and order beds and quilts

< p> 3. Weak current system installation, boiler installation

4. Outdoor site cleaning, greening plan.

5. Customized kitchen equipment and facilities, 5.20---7.10

5.1-----6.30

5.1-----6.25

5.1------6.25 1.

June

(Operation) 1. Arrange employees to intern at partner stores

2. Develop banquet lists and plans

3. Customize marketing supplies and start early intervention marketing

4. Formulate an opening ceremony plan

5. Formulate a purchase plan for in-store and outdoor decoration

6. Restaurant and conference furniture coming in

7. Check the completion of various hotel projects and equipment installation 6.10-6.20

6.10---6.20

6.10-- -6.20

6.20----

6.10----6.20

6.10---6.30 Personnel

Various departments, Personnel

Marketing Department

Various departments. Procurement

Procurement 1. Ensure food and accommodation for employees.

2. Training venue and tools

3. Utensils are printed with the hotel's logo.

June

(Engineering) 1. Air conditioning system installation and debugging

2. Electrical appliances and communication system installation and debugging

3. Installation and debugging of kitchen equipment and facilities

4. Decoration project completion and cleaning

6.10---6.30

6.10---6.30

6.15---6.30

July< /p>

(Operation) 1. Arrange employees to intern at partner stores

2. Develop banquet lists and plans

3. Customize marketing supplies and start early intervention marketing< /p>

4. Develop an opening ceremony plan

5. Develop a purchase plan for in-store and outdoor decoration

6. Restaurant and conference furniture are brought in

7. Check the completion of various hotel projects and equipment installation 8.15---9.05

8.20---8.30

8.20 ---

8.15---8.30

8.15---8.25

8.15---8.30 Human Resources

Marketing Department< /p>

Marketing Department

Marketing Department. General Office

Departments. Purchasing

Engineering Department

July< /p>

(Project)

Implementation Rules

-------Housekeeping Department

(1) Three months before opening< /p>

It is the responsibility of the project coordinator or hotel manager to contact the project contractor, but the housekeeping manager must establish this communication channel for future contact.

(2) Two months before opening

1. Participate in the selection of uniform materials and styles.

2. Understand the number, category and bed specifications of guest rooms, etc., and confirm the location of various guest rooms.

3. Understand the configuration of hotels, entertainment and other supporting facilities.

4. Make it clear whether the housekeeping department uses computers.

5. Be familiar with the design blueprints of all areas and observe them on site.

6. Understand the relevant orders and inventory of existing assets (linen, forms, guest supplies, cleaning supplies, etc.). 7. Understand all orders that have been implemented and supplement orders that have not yet been implemented.

8. Ensure that all ordered items are in place one month before opening, agree with the general manager and relevant departments on the storage and control methods of major items before opening, and establish procedures for acceptance, storage and inquiry of orders. Ding procedure.

9. Check whether any necessary furniture and equipment are missing, and make sure that the expenditure does not exceed the budget while completing them.

10. If the hotel does not have a laundry room, you should inspect the local laundry and initialize an off-site laundry contract.

11. Decide which work items should be outsourced, such as pest control, exterior wall and window cleaning, and bid and negotiate accordingly for these projects.

12. Design department organization structure.

13. Write down the responsibilities of each position in the department and formulate a pre-opening training plan.

14. Implement employee recruitment matters.

(3) One month before opening

1. According to the design requirements of the hotel, determine the layout standards of the guest rooms.

2. Develop a series of standards and systems such as departmental inventory.

3. Develop a plan for the use and management of housekeeping keys.

4. Develop a safety management system for the housekeeping department.

5. Develop procedures for the collection and use of chemicals such as detergents.

6. Develop inspection and repair procedures for guest room facilities and equipment.

7. Develop a uniform management system.

8. Establish a guest room quality inspection system.

9. Develop procedures for handling lost items.

10. Formulate relevant regulations for houses to be repaired.

11. Establish service standards for VIP rooms.

12. Develop guest room cleaning procedures.

13. Determine the price of guest clothes washing and design the corresponding form.

14. Determine the relevant service procedures for guest clothes washing.

15. The design department operates the form.

16. Develop a pre-opening employee training plan

5) Twenty days before opening

1. Review the design plan of the laundry room.

2. Contact the cleaning supplies supplier so that all necessities can be supplied at least one month before the opening to ensure the normal progress of the hotel's "land reclamation" work.

3. Prepare a guest room inspection and acceptance form for use during guest room acceptance.

4. Approval of wages and benefits for employees in this department.

5. Approval of the equipment standards for all fabrics and items.

6. Implement a pre-opening employee training plan.

(6) The fifteenth day before opening

1. Review the cleaning and maintenance plans and procedures for marble and other special surface materials.

2. Develop procedures for the supply of guest items and cleaning supplies.

3. Develop other floor cleaning methods and maintenance plans.

4. Establish inspection and reporting procedures for OK rooms.

5