What are the hotel service etiquette?

(1) dress code. When going to work, you should wear work clothes as required. Both male and female employees should be dignified and generous, and it is forbidden to dress up in strange clothes.

(2) the language is appropriate. Modest language, friendly tone, concise words, and appropriate use of language according to different audiences. Domestic guests use Putonghua, foreign guests use foreign languages, and try to understand dialects.

(3) courtesy welcome. Welcome the guests when they arrive, answer their questions and say goodbye when they leave. When welcoming guests or communicating with guests, smile, be sincere and polite, and use honorifics and gestures appropriately.

Master, at your convenience. Try to meet the requirements of guests who need special care, especially those with different religious beliefs and ethnic customs. Actively, enthusiastically and orderly receive guests' reservations. Fill in the check-in and dining procedures accurately and carefully to meet the requirements of the guests. Knock on the door before providing services such as cleaning the room, and get permission from the guests before entering. If there is a "Do Not Disturb" sign at the door of the room, you are not allowed to enter at will.

(5) respect privacy. Can't reveal any information about the guests; Don't touch or rummage through the guest's belongings; Without permission, you are not allowed to use the telephone, elevator, toilet and other facilities dedicated to guests.

In the face of guests' complaints, we should sincerely and enthusiastically help guests solve problems according to regulations, and avoid impatience, argument, neglect and shirking responsibility. If you can't complete the service for some reason, you should patiently explain and apologize to the guests.

In case of fire, elevator accident, sudden illness or injury of guests, terrorist explosion and other emergencies, you should be calm and deal with them on the spot in time according to the emergency plan.

Forgotten items picked up by the guests should be returned or handed in in time, and shall not be kept privately or used by the guests.

2. What are the etiquette requirements for restaurant service?

(1) Pay attention to personal hygiene. Dress neatly and without pollution, and keep the head, hands and other parts clean. When providing services to customers, behave appropriately and naturally.

(2) Be familiar with dishes and drinks. When customers don't know much about dishes and drinks, they should give detailed explanations in time and give reasonable suggestions on proper ordering. Don't ask questions without knowing.

(3) Respect the choice of guests. When ordering food, customers will not repeatedly recommend dishes, drinks, etc. Customers won't order. Respect customers' religious and ethnic habits, and take the initiative to ask customers who come to eat for the first time if they have any taboos or other dining habits.

(4) Warm and meticulous service. When receiving the guest's order, carefully record the number of visitors and the meal time, and ask if you need a smoking area or a seat with a good view; When guests enter the restaurant, they take the guests to their seats enthusiastically and actively; When providing services to customers, we should follow the principles of giving priority to female guests, male guests, guests, hosts, elders, children and adults. When guests leave, remind customers not to forget their belongings and thank them. Welcome to visit again.

Don't pick your nose, ears, take off your shoes, change clothes in front of guests, and don't give directions or pull familiar guests.

When customers order, they can properly introduce and recommend the specialties of this restaurant. Guests have ordered enough food, so they should take the initiative to remind them to avoid deliberately inducing guests to order more food and causing waste.

When checking out, it is advisable to report the amount of money received and changed to the cashier in a low voice.

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