Emergency plan for star-rated hotels

Emergency plan for star-rated hotels (select 5 articles)

In daily life, we sometimes face unexpected events such as natural disasters, serious accidents, environmental hazards and man-made destruction. In order to control the development of accidents, it is often necessary to make emergency plans in advance. So, do you understand the emergency plan? The following is my emergency plan for star hotels (selected 5 articles), I hope it will help you.

Emergency plan for star-rated hotels 1 1. Emergency treatment of hotel power failure

When there is a sudden power failure, the hotel management personnel start the emergency lighting system, broadcast warm tips, take countermeasures according to the tips, and obey the arrangement of the on-site staff, so as not to run around and crowd. Especially don't panic, so as not to cause a stampede accident.

1, after receiving or discovering the power failure, the power distribution personnel on duty immediately went to the scene of the accident to determine the cause of the accident, the power failure area caused by the accident and the affected area.

2. If the power outage area has little impact, the user department should be informed in time to make emergency preparations after the power outage.

3. If the power outage area is large, it should be reported to the department, the user department and the assistant manager of the lobby in time. If there is any problem at night, the manager on duty should be informed in time, and the reasons for power failure, affected areas, treatment and emergency measures should be explained in detail.

4. Immediately deal with the accident site, first determine the fault point, and disconnect the fault point to minimize the fault range and reduce the impact on the business area.

5. Temporary lines should be taken as far as possible to ensure the power supply of the business area and necessary equipment.

6. Communicate the accident handling situation with the user department in time, explain the progress of accident handling, and let the user department make all kinds of emergency preparations.

7. After the accident is handled, it is necessary to restore power consumption in time, and notify the department, user department, night shift manager and related positions.

8. After the power supply is normal, the accident point should be supervised and tracked to prevent the failure from happening again.

9. After the accident is handled and the operation is normal, analyze and summarize the cause of the accident, find out the cause of the failure, carry out relevant transformation on the equipment or line from the perspective of management and even file.

Second, the planned power outage

1, planned power outage refers to the planned maintenance of the line by the power supply department. Two days before the scheduled maintenance, notify the user department to handle the working ticket at the power supply department.

2. After receiving the notice, the duty room should immediately report to the department leader and notify the hotel leader. Notify all departments in writing of the detailed power outage time, make all preparations and explain to the guests.

3. Inform all departments that the planned power outage can automatically switch two power supply lines, which takes 3 seconds, and all departments of the hotel should make all preparations within these 3 seconds.

4. All departments planning power outage should do a good job of explaining the guests, park the elevator on the first floor and turn off the computer in advance.

5. After the power failure, the engineering department will convert the line according to the regulations. After the conversion, the power will be sent to the low-voltage distribution room of the hotel and to the distribution room on the first floor. After delivery, call to inquire about the power supply situation of various departments and posts.

6. After the power supply is normal, check the water level of the negative water supply equipment on the second floor, the low-voltage distribution room and the water tank on the seventeenth floor, and register the inspection on the inspection record after the inspection.

7. After the completion of the whole power supply process, register the operation time, steps and personnel files in detail in the work log.

Third, the elevator power failure emergency treatment

Power failure will cause the fire protection system to alarm, which will cause the elevator to stop running. Firefighters will quickly find out the location and number of alarm points and call the security personnel on duty to go to the scene to check. As a passenger, you should keep calm and keep in touch with the outside world by telephone. Rescuers should carefully open the outer door according to the instructions of the floor light, and cut off the power supply of the faulty elevator before rescuing the trapped people.

(1) When there is a power outage in the building, the elevator maintenance personnel should arrive at the monitoring room with emergency lighting equipment at the first time to check the elevator position.

(2) When the elevator maintenance personnel arrive at the elevator floor, they must first determine the exact location of the elevator and judge whether they can release people.

(3) When the elevator is more than 80 cm above the ground, you can't let people go, and you need to turn to the flat position to let people go.

(4) When judging that the elevator position can't let people go, comfort the passengers: "Please wait patiently, you are safest in the car".

⑤ When the trapped person is released, residents should be guided to leave the building through the safe passage.

⑥ Elevator maintenance personnel should go to the machine room to cut off the total power supply of all elevators to prevent the heavy current from impacting the electronic board after the elevator is restored.

Emergency plan for star hotels II. Trouble-prone parts

1, in the lobby, front door area

2. Home cooking, Chinese restaurant and banquet hall

3. Bowling, sauna, beauty salon and educated youth home

4. Parking lot and back door area

Two. Responsibilities of the security department

1, the lobby post should pay close attention to the abnormal situation at the door, lobby, home cooking and beauty salon; Employees should pay close attention to abnormal conditions in the back door, parking lot, sauna department and bowling alley.

2. Pay attention to the young people who come to the hotel in droves (clothes, manners, drinking) and find suspicious signs and trouble signs in time.

3. When checking, observe whether there are people who drink too much in Chinese restaurants, home-cooked dishes, educated youth homes and bowling alleys. Remind the waiter not to sell wine to him in time when it is found, and notify the monitoring room at any time if it is abnormal.

Three. The duties of waiters in restaurants and entertainment places

1. Strictly control the alcohol consumption of guests. If the guest is found to drink too much, he should immediately notify the monitoring room (xxx), and at the same time inform the manager or foreman of the catering department, home-cooked restaurant, educated youth home and entertainment department to dissuade the guest and stop selling spirits to him.

2, hear or see fights and hooliganism and the public security organs to investigate and deal with wanted criminal suspects, should promptly report to the control room (xxx).

Four, fighting, rogue nuisance handling procedures

1. Alarm: In case of fighting and hooliganism, the on-site personnel on duty shall report to the control room (xxx) in time. The informant should indicate the location, number of people, nationality, whether the troublemaker carries X or other weapons, and indicate his name or work number.

2. After receiving the alarm,

A, immediately notify the security supervisor and foreman to the scene with walkie-talkie, and report to the control room at any time;

B, immediately notify the security manager, director of the public security office, assistant manager of the lobby, and rush to the scene;

C, immediately notify the rest of the security guards rushed to the scene;

D, immediately notify the lobby post, staff post security will pay close attention to the lobby and staff passage;

E, immediately notify the crime department or the contractor's manager to the scene.

3. After arriving at the scene, the manager of the security department, the director of the public security office and the assistant manager of the lobby actively dissuaded them, led the security foreman, the team members and the waiter of the crime department, separated the two sides of the fight or the perpetrators, quickly calmed down the incident, and brought the main perpetrators to the public security office to prevent the situation from expanding. If the troublemaker is found to be carrying X weapons, he should immediately report to the general manager or the general branch secretary, and quickly get in touch with the public security brigade of Changhang Public Security Bureau and ask them to go to the police immediately.

4. After receiving the alarm, the manager of the incident or the person in charge of the home cooking restaurant, sauna department, beauty salon, educated youth home and other units should quickly arrive at the scene to lead the staff to cooperate with the security department:

1. Protect cashiers from transferring cash to a safe place;

B, protect other guests at the scene;

C. assign special personnel to protect valuables;

D, cooperate with the security guard to separate the two sides of the fight or the perpetrators.

5. The managers, foremen and employees of the departments or contractors at the crime scene have the responsibility to protect the state property and the personal and property safety of the guests, and have the obligation to fight against illegal and criminal acts. Those who turn a blind eye and remain indifferent and stand by will be severely dealt with.

6. On the way to the police room, you should be vigilant and pay attention to finding out whether they have weapons on them. If there is, collect it in time to avoid injury or escape.

7. After the public security personnel arrive at the scene, the security department pays attention to protecting the scene, evacuating irrelevant personnel, pulling up the cordon and conducting alert inspection. When the left-behind items are found in the on-site inspection, the Crime Department will find out whether the facilities and equipment are damaged, the degree and quantity of damage, and the direct economic loss value.

8. In case of serious injury, the security manager should contact the city emergency center for rescue according to the instructions of the general manager. If there is death, it will be handled by the public security department.

Emergency plan for star hotels 3 1. Call the police immediately if you find a case.

Once every employee of the hotel finds a major criminal case such as robbery, kidnapping, murder and shooting, he must quickly transmit the case information to the switchboard room (xxx) and the monitoring room (xxx).

L, employees in the case, don't panic, should remain calm, to the nearest switchboard room (xxx) and monitoring room (xxx) alarm.

2. When calling the police, the time, place, area, floor room number, number of people and brief information of the incident should be clearly stated in language. Inform the police department, name or work number.

3. The personnel on duty in the switchboard room and monitoring room should record the case information quickly and accurately, and report to the security manager immediately.

4. The security manager must be able to arrive at the scene after receiving the alarm, and report to the general manager or the general branch secretary immediately after knowing the case.

5. After receiving the report and arriving at the scene, the general manager or general branch secretary shall immediately make a decision whether to report the case to the Public Security Brigade of Changhang Public Security Bureau.

Two. Responsibilities and tasks of relevant departments

1, Ministry of Security:

A, the control room immediately informed the lobby post and staff post to block the front and rear doors, and prohibited anyone from entering or leaving the hotel. If it is necessary to enter or leave the hotel under special circumstances, it shall be decided by the general manager or the general branch secretary before the arrival of the public security personnel; It is up to them to decide when the public security personnel will arrive.

B. The control room informs the supervisor, foreman and rest security personnel to rush to the scene, pull up the cordon, control irrelevant personnel to enter, and maintain order at the scene.

C if the suspect is found to be committing a crime or preparing to escape, he shall be arrested immediately and sent to guard, and handed over to the public security personnel for handling after their arrival.

D, if a hostage is kidnapped, necessary measures should be taken to control the development of the situation, and public security personnel should cooperate with the action after coming.

E. If the victim is seriously injured, he should immediately contact the municipal emergency center for rescue; If the victim has died, cooperate with the work after the public security personnel and forensic doctors come.

F, public security personnel to explore the scene, investigation and evidence collection, investigation of cases, do a good job of cooperation.

G. record the handling of the whole case.

2. Housekeeping Department: The manager of Housekeeping Department rushed to the scene with the key of 10,000 X for emergency use, and cooperated with the security department according to the instructions of the general manager or the general branch secretary.

3. Engineering Department: The manager of the engineering department takes the electrician with flashlight, wiring board and lighting equipment for emergency use, and cooperates with the security department according to the instructions of the general manager or the general branch secretary.

4. Front desk:

A, responsible for providing information about the guests involved;

B, responsible for providing temporary office and rest places for investigators to investigate cases;

Take care of the belongings and luggage left by the guests.

5. Relevant departments: cooperate with the security department or public security personnel according to the instructions of the general manager or the general branch secretary.

Emergency Plan for Star Hotels 4 Hotel Emergency Plan:

First, the power emergency treatment:

In case of sudden power failure, all departments should immediately report to department heads, engineers and security departments.

The security department should mobilize personnel in time, strictly control entrances and exits, prevent criminals from committing crimes while taking advantage of chaos, and protect the personal and property safety of hotel guests.

If a guest is locked in the elevator during the power failure, the monitoring center should immediately notify the assistant manager of the lobby and patrol security to cooperate with the engineering personnel to try to borrow wine from the guest to stabilize the mood of the trapped guest.

The manager of the security department should strengthen the security force in the lobby and explain to the guests if there is a short-term power outage. For long-term power failure, he should cooperate with the assistant manager of the lobby to guide the guests into the guest room through the stairwell. Once the power supply returns to normal, security guards will inspect the whole building to ensure normal operation.

Second, the guest room door is not related:

Knock on the door three times, and the expression is "Hello, security attendant". When there is no answer, knock three times in a row.

When a guest answers the phone, explain to the guest, "Hello, I'm from the security department. I found your door open when I was patrolling the building, but I didn't see you. Would you please close the door for your safety? " Thank you. "

If there is still no response after knocking on the door for three times, stand in an appropriate position (don't enter the room) and then inform the assistant manager of the lobby and the floor attendant to arrive at the scene.

Wait until the assistant manager of the lobby and the floor attendant arrive, and ask the attendant to confirm whether there are any guests in the room first.

When guests check in, check whether there are any signs of being turned over and fighting. If you find this situation, you should pay attention to observation, see if there are any signs of guests being killed on both sides of the bed, and check the bathroom to see if there are any tied guests inside. In the absence of guests, it is necessary to find out whether the waiter forgot to lock the door or the criminals did it.

Make a good record on duty, and record what the collaborators found and observed and what they entered the room.

Three. Procedures for handling abnormal sounds in guest rooms:

Shouting, slapstick, and TV are unusually loud. If you find such a situation, you should immediately report it to the security department and call the assistant manager in the lobby to find out the situation. At the same time, the security department should send more personnel to the floor control entrance, pay attention to concealment, so as not to cause guests to lie.

If no one answers the phone, you can inform the housekeeping staff to call the door, but no one answers the door. You should judge whether it is a guest internal dispute or a criminal suspect. If it is a criminal suspect, the head of the security department will call the police at 1 10 as appropriate, and according to the opinions of the hotel manager on duty and the assistant manager in the lobby, the door can be forcibly opened to stop the illegal behavior.

Noisy and crying: employees should immediately report such situations to the security department, and then inform the assistant manager of the lobby, who will call the room to understand the situation euphemistically. If there is a dispute between the guests, the assistant manager in the lobby or the manager on duty can mediate, and at the same time inform the monitor to pay attention to whether there is any abnormality in the room.

Crashing sound: When you hear a special banging sound in the room, you should distinguish between the sound of smashing things or the sound of fighting and hitting people. Immediately report the situation to the security department and the assistant manager of the lobby, send more security personnel to the floor control, and then the housekeeper calls the door. If the situation is normal, the assistant manager of the lobby or the manager on duty can be responsible for mediation. If it is abnormal, the security department can handle it. If the circumstances are serious, it will be handed over to the public security organ.

Four, alcoholic guests handling procedures:

No matter whether the guests are drunk in the hotel or outside, the security guards should pay attention to the guests' losing their normal reason, losing their emotions, talking nonsense, even making trouble, destroying the hotel's finances, molesting women and so on. Security guards should always pay attention and handle it flexibly.

For drunken guests who have not yet lost their senses safely, the security guard should promptly notify the assistant manager or the duty manager to deal with them, or persuade them to go to the guest room or other suitable places until they wake up.

If drunken guests don't listen to persuasion and interfere with the hotel's business order, they can be forcibly brought into the room for restraint until they wake up.

If drunken guests go crazy in public places, hit people, swear, lose control and destroy hotel property, the security guard should immediately stop their behavior and report it to the public security organ for handling.

When a drunken guest has severe alcoholism, pallor, foaming at the mouth or other serious symptoms, he should inform the assistant manager or the manager on duty in time and send him to the hospital for emergency treatment.

V. Fighting and hooliganism:

Security guards should pay attention to people who come to the store in droves, report suspicious phenomena and signs of trouble in time, and stop them.

Once fighting and hooliganism are found, the on-site personnel on duty should report to the security department in time, and the security department should immediately send security guards on duty to control the situation, protect the personal safety of other hotel guests and employees and the property safety of the hotel, and call 1 10 to call the police to inform the manager on duty to be present.

The security guards separate the two sides of the fight or the perpetrators, and take the perpetrators to the security department to be handled by the public security organs. If the situation is serious and an injury accident occurs, on the one hand, we should rescue the wounded, on the other hand, we should call the police in time.

On the way to the security department, you should be vigilant and pay attention to finding out whether the other party has weapons. If there is, collect it in time to avoid injury or escape. The security guard found the body at the scene to find out whether the hotel facilities were damaged, the degree and quantity of damage.

Six, the guest poor owe, refused to pay the hotel fee processing procedures:

After receiving the notice from the assistant manager of the lobby, the security department should know the guest's situation, age, gender, appearance, room number, whether he is in the hotel, etc. And notify the monitoring room to pay attention to timely tracking and monitoring.

Inform the security manager to take preventive measures to prevent this person from leaving the hotel or taking violent actions. Before the guest pays the fee, if the guest only needs to go to other areas of the hotel to handle affairs, the security guard should follow the guest in a hidden way so as to keep abreast of the guest's dynamics.

If the guest wants to leave the hotel, he should stop it politely and inform the assistant manager of the lobby to negotiate with the guest before leaving his post. In case of unreasonable refusal to pay fees, on the one hand, notify the assistant manager of the lobby for coordination, and the security department will control it, on the other hand, notify the public security organ.

Seven, the guest accidentally injured, dying, death treatment:

After receiving the report, they rushed to the scene with the personnel of relevant departments. Ask the guests carefully, and take local first aid or hospital treatment according to the degree of injury of the guests and the current situation of critical personnel.

The head of security department assists relevant departments to send guests to the hospital. Send employees to take care of the guests before their employees and relatives arrive. For critically ill patients, the safety manager must be present to prevent the illness from getting worse.

If a guest dies, confirm the identity of the deceased, protect the scene, immediately contact the public security department, assist the public security personnel in handling the case, and contact the guest's unit and relatives according to the clues such as guest registration to assist in the aftermath. Conduct an investigation according to relevant procedures, write an investigation report, provide it to relevant departments and relatives in detail, and report the investigation results to the general manager.

Eight, strong winds, floods and other natural disasters emergency treatment:

Preparatory work:

The manager of the security department must go to the site, and the personnel in each post should take their positions, and all departments should ensure that the personnel are on duty. Inform the general manager and other hotel leaders to prepare for wind and flood prevention at the same time.

Strengthen the patrol outside the hotel. External security personnel should check whether the glass windows on the hotel's external walls are closed, command vehicles not to stop at the air outlet and emergency exit, and report the situation in time. Prepare sandbags and other emergency relief materials. In case of emergency, carry out the instructions of the hotel leader.

IX. Security plan for receiving VIPs:

Establish a leading group and a security command center;

Team leader:

Deputy team leader:

Members:

The security command center is located in the monitoring room of the security department, and the manager and deputy manager of the security department are on duty in turn 24 hours a day. Do a good job of safety preparation before reception, and cooperate with the public security department to check and prepare.

Emergency plan for star-rated hotels 5 To strengthen the emergency response in case of fire in this hotel, clarify the division of responsibilities, disposal procedures and related requirements, and formulate the emergency plan for fire in this hotel.

I. Organizational structure and responsibilities

The fire organization is divided into the chief commander and four working groups. Specific personnel arrangements and responsibilities are as follows:

(1) Commander in Chief

The general manager of the hotel is the fire commander, whose main responsibilities are:

1, according to the situation of the fire scene, quickly coordinate the rescue work;

2. Decisively issue emergency disposal instructions for emergencies that have occurred or may occur;

3, according to the actual fire fighting, adjust the rescue plan at any time, as far as possible to minimize the loss.

After the arrival of the public security fire brigade, the commander-in-chief shall hand over the command to the public security fire brigade, and do a good job of assistance and cooperation according to the requirements of the on-site commander of the public security fire brigade.

In the absence of the general manager, the person authorized to take charge of fire control work shall take the post, and in the absence, the top leader of the unit present shall take the post.

(2) On-site Fire Fighting Action Team

The head of the on-site fire fighting action group shall be the person in charge of the security department, and when the person in charge of the security department is not at the scene, it shall be appointed by the commander in chief. Its main responsibilities are:

1, immediately report to the public security fire brigade, and truthfully report the fire scope, fire size, whether there are people trapped, etc.;

2. Organize security personnel on duty, volunteer firemen and employees present at the first time to enable on-site fire-fighting equipment and facilities to save themselves;

3. Pay close attention to the personal safety of rescuers; In case of great danger, you should evacuate.

(3) Evacuation Steering Group (members)

The leader of the evacuation guidance group is the fire chief, the volunteer firemen (on-the-job) on each floor are responsible for the evacuation guidance of guest rooms, the volunteer firemen in the entertainment and ktv areas are responsible for the evacuation guidance of this area, the department where the public service area is located is responsible, the manager (supervisor) is responsible for the evacuation guidance of the catering area according to the front and back office and the logistics office area, and the duty engineer in the underground garage and engineering equipment room is responsible for the evacuation guidance.

Its main duties are: to evacuate in advance at the safety exits and evacuation corridors according to the division of labor, and to guide people to evacuate from the nearest safety stairs and passages.

(4) Alarm and rescue team (members)

The alert rescue team leader is the head of the Ministry of Security, and its members are composed of the Engineering Department and the Human Resources Department. Its main responsibilities are:

Responsible for rescuing people who are inconvenient or injured from the fire scene, assisting the evacuation group to guide the evacuation personnel, preventing irrelevant personnel from entering, handling emergencies, maintaining order at the scene, counting people and recording the fire situation.

Second, the fire evacuation disposal procedures

(a) Fire alarm, fire identification and alarm

When the fire control center receives a fire alarm, one of the personnel on duty should hold a walkie-talkie or inform the safety officer to immediately check the scene of the alarm (the other personnel on duty should not leave the fire control room), determine whether it is a false alarm or a fire, and immediately report to the fire control center through the walkie-talkie;

When the fire control room receives the alarm notice from the fire detector in the fire control room, the notified personnel shall immediately go to the site to check.

After anyone confirms that there is a fire, regardless of the size of the fire, the on-site personnel and the personnel on duty in the fire control room should immediately call the police at telephone number 1 19. When calling the police, the specific address of the unit, the location of the fire floor, the cause of the fire, whether there are people trapped and the size of the fire should be stated.

After giving an alarm to the public security fire brigade, the fire scene personnel should quickly press the manual alarm button of the automatic fire alarm system or use the existing communication equipment to transmit fire information to external personnel such as the fire control room.

(2) Disposal procedures of initial fire.

1. Employees near the fire site are the first firefighting force, and the following measures should be taken immediately within 1 minute:

(1) Bring fire-fighting equipment nearby to put out the initial fire;

② Turn off the power supply in the fire area;

③ Evacuate irrelevant personnel or customers near the fire area; Stabilize the mood of evacuees and maintain order at the scene;

(4) The evacuation guide shall organize the evacuation of personnel near the safety exit;

⑤ Make sure that no one is trapped in the work area.

6. According to the fire spread, decide whether to lower the fire shutter door;

⑦ Always keep in touch with the fire control room.

2. The obligatory fire brigade of the hotel is the second fire fighting force, and should immediately rush to the scene of the fire (generally through the stairs) within 3 minutes after receiving the fire, and take the above measures together with the first fire fighting force to extinguish the fire and evacuate people in time.

3, fire control center personnel on duty should take the following emergency measures:

(1) Start the spray pump and fire hydrant pump immediately;

(2) Except for the fire elevator, the elevators in the fire area will be forced to stop at the ground floor;

(3) cut off the non-fire power supply of the fire floor;

(4) Always keep in touch with the fire scene and keep abreast of the fighting situation;

⑤ Turn on the fire accident broadcast to switch the audio, send out the recorded emergency notice, explain the floor where the fire broke out and the area where the fire spread, stabilize the mood of personnel, and notify all customers to evacuate in an orderly manner under the guidance of the evacuation guide; And immediately tell the switchboard operator to inform all members of the hotel fire safety management Committee;

⑥ Keep all external contacts.

Three. Matters needing attention in case of fire.

1, after the fire, don't panic, be calm and decisive, and don't scream loudly;

2. When a fire breaks out, try your best to put out the fire and control the spread of the fire;

3. Don't stay in the dangerous area; Don't go back to the fire to get the left-over items;

4. In case of fire caused by electricity, don't use water and fire hydrant to put out the fire without cutting off the power supply (dry powder fire extinguisher should be used), so as to avoid endangering people because of water conduction;

5, don't use the elevator, don't enter the escalator;

6. Don't knock on the window and jump off a building unless you have to;

7. Cover your mouth or nose with a wet towel, cuff, napkin, etc. When you are shrouded in smoke or have low visibility, evacuate along the wall according to the exit sign;

8. If you are indoors and find smoke coming through the door, you should try it on the door with your hands first. If it feels very hot, it means that the door is burning, and you can't open the door at this time; If you don't feel hot, try to open the door a crack and see the outdoor situation. If you can't escape, close the door immediately and take measures to prevent smoke from entering (such as blocking the gap with cloth or towel). If possible, you should constantly splash water on the door, throw things that are not easy to hurt people out of the window, and call the 1 10 command center by phone to remind ambulance personnel to carry out rescue;

9. When guiding hotel guests to evacuate, remember to evacuate from the nearest safety staircase. If the nearest safety staircase is blocked by fire or smoke, you should take other safety stairs nearby;

10. When evacuating, the passing doors, especially the burning room, should be closed to prevent the fire from spreading.

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