What are the basic etiquette of being a waiter? What are some precautions?

1. Full of energy, 2. No, 3. Reliance, 4. Reliance.

5. Smile towards the guests, 6. Address the guests with honorifics.

7. Stand upright, 8. Show a sincere attitude towards customer service 9. .

10. Stand upright, 11. Serve guests at any time; 12. stand with hands crossed in front; walk steadily and do not 13. run hastily; 14. greet superiors and colleagues warmly when meeting them.

15. Stand naturally, 16. Speak politely, 17. Smile at guests, 18. Use honorifics, 19. Answer guests’ questions or talk to superiors, 20. Use a moderate voice, 21. Be sincere and natural.

22. The conversation distance with the guests is moderate, 23. The volume is moderate, 24. Just enough for the other party to hear clearly.

25. When talking to guests, you should look at each other with both eyes. 26. Face the guests.

27. For customer service, 28. refrain from talking about personal matters, 29. Do not 30. ask for tips from guests in disguised form.

31. “The customer is always right”

10. Service with a smile and be warm and friendly to guests. Bad behavior

1. Listlessness, 2. Leaning on doors, windows or standing on one leg.

3. When the guest needs service, 5. pretend not to see or turn his back to the guest, 6. ignore the guest.

8. Feet scratching on the ground, 9. Thighs and calves dangling, 10. Not satisfied, 11. Looks like they don’t care.

12. Put your hands in your pockets, 13. Talk while walking, 14. 15. Say hello when you meet someone.

16. Talking with guests or superiors, 17. Fold your arms in front of your chest or cross your back.

18. The conversation distance with the guests is too close, 19. or too far, 20. The voice is too low, 21. The guests cannot hear clearly. 22.

23. When talking to guests, 24. Look around, 25. Or turn the face away.

26. Talk to guests about personal matters, 27. And ask for tips in disguise.

28. Customer service 29. Dispute with customers during service.

10. Cold-faced and impatient with guests.

IV. Civilized Language Standards

Service staff should speak elegantly at work, with a soft tone and a friendly tone, with the word "please" first. They should pay attention to the art of language. When receiving guests, use respectful language, greetings, salutations, etc.

(1) Demeanor when speaking

When talking to guests, first listen with a smile, and communicate emotionally through paying attention, or through nodding and brief questions , interrupting to show your attention and interest in the guests' conversation. In order to show respect for guests, you should generally stand and speak.

(2) Choice of words

When expressing the same meaning, different choices of words will often give guests different feelings and produce different effects. For example: "Please go over there" makes the guests sound polite; while "go over there" without the word "please" makes the tone stiff and becomes an imperative.

Therefore, pay attention to choosing polite words, such as:

1. Use "dining" instead of "begging";

2. Use "how many people" Replace "several people";

3. Use "your last name" instead of "what's your last name";

4. Use "smell" instead of "mold" or "stinky";

5. Replace "fine" with "It cost you money";

6. Use "Mr. Wang, I haven't seen you for a long time" instead of "Mr. Wang, I haven't seen you for a long time." "And so on.

(3) Basic civilized and polite terms:

1. Direct address terms

Mr./Mr.×××

Miss, Madam, madam, madam/××...

2. Indirect address terms

That gentleman/that lady

Your husband/your wife

3. Welcome

Welcome to our hotel.

You are welcome to dine here.

I hope you will enjoy your life here.

4. Greetings

Hello!

Good morning/good afternoon/good night

Long time no see, how are you?

5. Congratulations

Wish you a happy holiday!

Happy birthday to you!

Wish you all the best!

I wish you all the best!