About the work summary of the front desk

5 work summaries about the front desk

The unforgettable work life has come to an end. Looking back on the work of the past period, I have gained a lot. It is time to take time to write a work summary. . The following is a summary of the work at the front desk that I compiled. I hope you like it.

Front desk work summary 1

From January 20__ to June 20__, I have been working as a front office supervisor in Beijing __ Hotel. The work of the hotel's front office supervisor in the first half of the year is now mainly divided into the following points:

1. Assist the manager in the overall operation of the front office, make reasonable arrangements for personnel, and arrange store staff Accommodation issues;

2. Able to hold 3 regular meetings on time every day, and raise deficiencies in the day's work during the regular meetings, and take corresponding countermeasures in a timely manner. At the same time, summarize the day's work and do a good job Records;

Develop in-store work schedule. Let the front office staff work according to the work schedule for the day and mark important things on the work list. The purpose of formulating an in-store work schedule is to better understand the work tasks of the day, which can also reflect the transparency and work progress of the work;

3. Master the daily passenger flow and turnover, and monitor the weekly passenger flow Make statistics on the monthly passenger flow and formulate corresponding marketing plans. At the same time, compare the turnover between weeks and months to find out the shortcomings and make corresponding countermeasures;

4. Do a good job in the "three-one" work of fire safety in the department, including inspection every day, training every Monday, drill every month, and make corresponding records;

5. Supervision and greeting Delivery service.

Implement the service procedures and meet the reasonable requirements of the guests;

6. Participate in the reception work in the front office, record the problems discovered during the work, and make corresponding measures. Improvement plan

7. Work closely with the front desk cashier to record daily turnover.

Master the use of reserve funds on the day, reasonably arrange change, and ensure the cashier's normal accounts;

8. Handle customer complaints.

Customer complaints are mainly divided into three types: "face-to-face complaints", "telephone complaints" and "written complaints". Hotels mainly complain in person. No matter what kind of complaint you make, you must stand from the customer's perspective. First, you must gain emotional favor and trust. If the customer's request can be resolved face to face, resolve it immediately. If the problem cannot be solved, the superior should be notified as soon as possible, and corresponding solutions should be made with the leader to solve the problem for the customer as soon as possible. If there is a complaint from a designated person, you must first understand the situation with the person concerned. If the problem can be solved within your own authority, you will solve it yourself. If it exceeds your ability to work, you should immediately ask your superiors for instructions, report the situation truthfully, and communicate with the leader. Discuss solutions and put forward your own ideas, solve the problem for the guest as soon as possible, and inform the guest of the handling opinions of the designated complainant, and then apologize to the guest, and do not let the guest take away the dissatisfaction. Such customer complaints must be handled in a win-win situation between the interests of the company and the interests of the customers. Front Desk Work Summary 2

1. Basic Overview of the Internship

As a graduate majoring in hotel management, it has been a while since I applied to _ Grand Hotel. Looking back on this period For a long time, this was a precious experience in my life, and it also left me with extraordinary memories. Looking back on every bit of this internship in the hotel, I feel that I have benefited a lot from it and learned a lot of knowledge that cannot be learned in classrooms and books. During the internship, the unit gave me sufficient tolerance, support and help. Under the careful care and guidance of the leaders and colleagues, and through my unremitting efforts, I have made certain improvements in all aspects.

The hotel opened on November 2, 20__. It is a 15-story building with a total of 262 guest rooms (sets) and a standard room area of ??20 square meters. The area where the hotel is located has dense population, developed commerce and convenient transportation. It only takes 10 minutes by car to the East Railway Station and the Bus Terminal. It was rated as a national five-star hotel on November 2, 20__.

I was assigned to work at the front desk. Although I prefer the receptionist job to the restaurant and guest rooms, I am very uneasy. I don’t know whether I can do this job. The first impression is the department that first affects the guests and provides services. A hotel's efficiency and profit creation basically start from there. Therefore, generally speaking, hotels have higher requirements for front desk staff, and they usually require English to pass Level 3. The services at the front desk basically cover all the services that the hotel can provide, so front desk staff need to have sufficient understanding of various departments of the hotel to provide guests with satisfactory and thoughtful services. During my studies, I had a deeper understanding of some basic daily front desk operations such as how hotel guests check in and check out and conducted practical operations. The work of the front desk is mainly divided into reception, room sales, check-in registration, check-out and fee settlement. Of course, this also includes answering guests' questions, helping guests handle service requests, telephone transfer, TA_I outbound call service and air ticket booking business. Waiting for work. In addition, because the front desk is the department that guests have direct contact with, many of their requests will not be made directly to the floor attendants, but will be directed to the department they first come into contact with - the front desk. Therefore, the front desk also needs Work as the coordination center for the entire hotel. Obviously, the workload at the front desk is very large, and when the hotel receives important guests, the manager usually gives many instructions and even handles it personally without any negligence. It has to be said that patience and carefulness are things that every hotel employee must possess. Although the work in the hotel is the same every day, since most of the guests we receive come from the surrounding areas for sightseeing, we can feel that different regions have different cultural atmospheres. Generally, the additional requests of guests are basically the same. A hair dryer is missing, a towel is missing, a clothes hanger is needed, etc. These are usually trivial matters; sometimes some guests will be unreasonable and make trouble. However, as the saying goes: "The customer is God", "The customer is God". Always be right”, these are well-known operating mottos in the hotel industry.

The hotel's front desk work shifts are divided into three shifts: morning shift, mid-day shift and overnight shift. The work is rotated and has one day off per week. Except for the overnight shift, which has two people, the morning shift and the middle shift each have three people. One of them is a full-time cashier, and the other two are assigned the remaining work according to the actual workload. This kind of arrangement is relatively loose. When the workload is heavy, one person can be assigned to cashier, one person registers for sales, and the other person is responsible for other services and contact work. It can also relieve the pressure on the cashier, so that the cashier can have a clear mind and not worry. Something went wrong. The most important thing is that this way of working allows newcomers to quickly gain experience. When the workload is small, they are guided by their colleagues in charge. When the workload is heavy, they can absorb more experience and grow rapidly.

Perhaps, in the eyes of others, the work at the front desk is very simple. In fact, the procedures of this work are complicated. In these few months, I found that I have to do a lot of work. To do a good job, your mentality must be adjusted. No matter whether the work is heavy or leisurely, we must complete each of our jobs with a dedicated attitude instead of complaining; when you make a mistake, you must do everything you can to make up for it. of fault rather than escape. Nowadays, the salary of the front desk of the hotel is generally the basic salary plus commission. In other words, if there are more guests staying, the salary will be higher. This is the motivation to encourage everyone to work hard and be willing to persist even if they work overtime. As a newcomer, I will inevitably make mistakes at work. Fortunately, my manager and colleagues did not blame me very much and gave me comfort and encouragement, which moved me very much. I am grateful to an older colleague who told me that no matter what kind of environment I am in, I must remember three points: 1. Diligence, 2. Patience, and 3. Don’t be ashamed to ask questions. I will always keep this in mind.

2. Internship experience

(1) Achievements and gains

I have indeed learned a lot these days, in addition to learning some basic skills and services In addition to common sense, I also learned how to be a good person, how to handle my own interests and the interests of the hotel, how to handle the interpersonal relationships between colleagues, and how to adjust my mentality. What I also learned is that as a waiter, I should have a strong sense of responsibility. service consciousness. Internship is a good platform that allows us to have a new understanding and familiarity with society. Only by experiencing it in reality can we understand that this society is so complicated, far less than we imagined

simple.

During my internship in the hotel, there was a period of time when I found that my thoughts and opinions were so naive, but then I slowly let go. When I first started working, I couldn't adapt to the long hours of standing and the change in work schedule. At the end of the day, my hands and feet were stiff and sore. The first thing I did after get off work was to find a place to sit down and rest. It was really overwhelming for a while. I have gritted my teeth and persevered, and I have a deeper understanding of how difficult it is to survive. When I was at home, I had no worries about food and clothing, and I never seriously thought about how I got these things. Now when I got a job, I realized that it was not easy to get them. In college, we are just a blank piece of paper. Through internships, we experience society and life. At school or at home, there may be teachers or parents who tell you what to do today and what to do tomorrow, but there is no need for someone to tell you this. You must do it consciously and try your best to do it. Well, the efficiency of a piece of work will be evaluated differently by others. In school, there is mostly an atmosphere of learning. After all, school is a place for learning, and every student is working hard to achieve higher grades. And there is a place of work. Everyone will work hard to get higher pay and promotion. Whether it is studying or working, there is competition. In the competition, we must constantly learn from others’ advanced places and how others are doing. Be a human being to improve your potential. In this position at the front desk, I gradually became able to feel the human relationships in society. I accumulated social experience bit by bit, learned how to deal with the world, and understood the complexity of interpersonal relationships. This is

< p> The most valuable part of the entire internship process. Throughout the internship process, I not only saw the good side of myself, but also magnified my shortcomings and deficiencies in all aspects without reservation, so that I paid attention to things that I had not paid attention to.

Through this internship, I have a relatively comprehensive understanding of the hotel's organizational structure and business operations, and have come into contact with all kinds of guests. At the same time, I have also met many good colleagues and friends, who have given me a deeper understanding of They broadened my horizons and taught me how to adapt to society and integrate into society. During the internship, I got in touch with society in advance, realized the current employment situation, and made an advance plan for my future employment plan. Through this internship, I discovered the convergence between myself and society, which provided a guide for my employment direction.

(2) Problems and shortcomings

In the future work, I will strive to improve my own quality, overcome shortcomings, and work in the following directions:

First of all, there is no end to learning. The development of the times is changing rapidly, and knowledge in various disciplines is changing with each passing day. I will make unremitting efforts to learn all kinds of knowledge and use it to guide practice;

Secondly, "the industry is good at diligence and waste at play". I will continue to learn business knowledge in my future work. Through seeing more, Learn more and practice more to continuously improve your various abilities;

Finally, continue to exercise your courage and perseverance, improve your ability to solve practical problems, and slowly overcome impatience in the work process, Treat every job with heart, enthusiasm and meticulousness.

3. Opinions and Recommendations

Electronic hotels already have relatively suitable room status display and processing systems, but they have not been well applied. For this problem, I made a simple analysis. Question: After checking out of a room, it usually takes room attendants 20-30 minutes to make a room. This speed is somewhat random. Different guests require different times to make a room. The current operation process is: guests check out - check the room for drinks - set the room status to OK - prepare for new guests to check in. In many cases, the selection of guests is concentrated. This is mainly due to the convergence of the selection of guests, so the occupancy rate and new guest renewal rate of some rooms are very high. This phenomenon is caused by guest habits, room prices, seasons It will be decided after many conditions are agreed upon. In our current operating procedures, there is no time reserved for room attendants to make rooms. It often happens that the floor is notified to open a room before the room is completed, and then the room attendants often complain. This situation is not conducive to the improvement of guest room service quality. Therefore, I propose to make good and effective use of the existing electronic room status display and monitoring system. The main methods are as follows.

1. Re-plan the process from guest check-out to OK room purchase, try to learn from the practical experience of the guest room and front desk staff, and make the most efficient operating procedures and division of responsibilities;

2. From the time you check out to when the room attendant makes the room, the room foreman will check the room and then determine whether you can get an OK room. This operation is to avoid the above situation.

In addition, because front desk staff have been using paper and pen records for room status management for a long time, strengthening the use of computers may require more training and regulations. This conversion can be somewhat difficult. However, I believe that as long as the management is willing to do this and employees can improve their work efficiency, good results will naturally be achieved.

The internship is almost over now. This is an unforgettable day, full of joy, sweat, and bitterness. It is difficult to express clearly in a few words. These few months are short, but the process is long. I want to summarize it, strengthen my shortcomings, reorganize my confidence, and welcome a new beginning. Through this internship, I really learned a lot of practical things that I couldn't learn in the classroom. Front desk work summary 3

The past 20__ years have been a fulfilling, busy and happy year. On the occasion of the New Year, I look back on the journey. In the almost five months since I came to our hotel, as a newly hired employee, with the care and help of our front office department leaders and colleagues, I have grown from I didn’t know anything about receptionist work in a hotel, but I am now able to work independently. From being afraid to speak to being able to communicate with customers freely! I would like to sincerely thank the department leaders and colleagues who helped me, thank you! Now I will make a summary of the work in the past five months.

1. Pay attention to the image

The front desk is the first impression of the hotel and the facade of the hotel. Therefore, our front desk staff must wear light makeup, work clothes, and treat guests with a good spirit, so as to maintain the image of the hotel and let guests understand and see the spirit of our hotel. So as to leave a deep and good impression! Moreover, it is also conducive to the improvement of our own image and cultivation. Thus, it affects our future life.

2. Training of front desk business knowledge

Mainly the daily work process. The daily work of the front desk is very cumbersome, including guest check-in and check-out, phone transfer, inquiries, Provide information, luggage storage, and inquiry and verification of airport pick-up and drop-off information. Inspection and verification of orders, room arrangement, handover work during shift handover, etc. Therefore, we must maintain a serious, meticulous work style and sense of responsibility at all times! So as not to cause a lot of inconvenience to guests and colleagues!

3. Front Desk English

The possession of some front desk English skills is a basic requirement for each of our front desk receptionists, so that they can better serve guests from foreign countries. Regarding the reception in English, I thought it would not be a problem for an English major like me. However, when I received foreign guests later, many problems came up. For me, I have not been exposed to English for more than a year, and then I understood that I Many of the words are unfamiliar, and the names of many facilities and equipment in the hotel have never been exposed before. Fortunately, our hotel organized English training for receptionists, which enabled me to review and consolidate the vocabulary I had learned before. I also learned a lot of words that I had never been exposed to before, such as the names of many facilities and equipment. Through this kind of training, we understand that we should never forget to study and recharge ourselves at any time! Only through continuous learning can you make better progress and continuously enhance your abilities in all aspects!

4. Focus on the overall situation, regardless of personal gains and losses

Regardless of whether it is working time or vacation time, if the hotel has temporary task assignments, I will obey the arrangement and actively cooperate. Find reasons to shirk. As a member of the hotel, I will dedicate myself to the hotel. I actively participate in activities organized by the hotel to strengthen the relationship between colleagues and communication between departments. And learn more about the basic situation and business content of our hotel. Continuously lay the foundation for better work in the future.

In the past five months, I have been deficient in many aspects, such as lack of communication with leaders and colleagues, and also some deficiencies in work. My colleagues suggested to me that I would be nervous when there are many guests. , on the occasion of the new year, I will definitely overcome this mentality in my future work.

I am also very grateful to my colleagues who gave me advice! Because you and I realize our shortcomings, we have the opportunity to correct them. It also helps me a lot! Although the work at the front desk is sometimes relatively trivial, everything big and small must be done seriously. So I will do everything with my heart. Thanks to the department leaders for their teachings and the opportunity given to me by the company. I will study harder and work harder in the days to come! Front Desk Work Summary 4

20__ has passed, and I have been working as a front desk for nearly 9 months without knowing it. The front desk does not contribute as much to the development of the company as the company's business, marketing, finance and other departments. , directly, but since the company has set up this position, the leader must think that its existence is necessary. Through thinking, I believe that no matter which position or job you are engaged in, it is part of the company's overall organizational structure and we are all working hard for the company's overall goals. During these nine months, with the care and help of the company leaders and colleagues, I successfully completed the corresponding work. Of course, there are also many shortcomings that need improvement. I will now summarize the work in 20__ as follows.

1. Daily work at the front desk

1. The front desk receptionist is the first person to show the company's image. Since joining the company from January to December 20__, I have strictly followed the company's policies. Requirements: treat every visiting customer enthusiastically and guide them to the relevant office. For business personnel who come to sell door-to-door, greet them politely and archive the practical business cards and brochures left by them for future work. In the past 9 months, we have received a total of about 600 users.

2. Answer and transfer calls, copy faxes and distribute letters. Answer any incoming calls carefully with an accuracy rate of 98%; be able to treat harassing calls tactfully and reasonably to improve work efficiency; when sending faxes, pay attention to whether the other party has received them. to see if it is complete and clear. When copying, pay attention to whether the copied information is complete to avoid missing copies. If there are any letters, they will be handed over to the relevant personnel in a timely manner.

3. Temporary incident handling: When the drinking water barrels are found to be insufficient, they will promptly ask __ to deliver water. When the front desk does not have enough needs, it will promptly apply for purchases such as: paper towels, copy paper, disposable paper bags, etc. When the printer is out of ink, the ink refill service personnel will be called to refill the ink. When the office phone bill is about to be used up, go to the business office in advance to pre-deposit. If items in the office are broken, such as air-conditioning switches and bathroom lights, we will call the state-owned property management company immediately and let the property management staff check the cause. If you need to buy the equipment yourself, you can have it installed by the property management staff. If there is a problem with the switch attendance machine, please contact the merchant directly. After-sales solution, if there is a problem with the phone line, please ask the telecommunications office to solve it. In short, when encountering problems, we will try to solve them promptly.

2. Comprehensive affairs work

1. Room, air ticket and birthday reservation items. When booking tickets or air tickets, I will contact the ticketing department in time and continue to follow up until the tickets are delivered. Go to the company to affect the itinerary of business travelers for free; so far, a total of about 70 tickets have been booked. For leaders or colleagues who need to book a room on a business trip to Zhengzhou, after booking the room, I will send a text message or call to the leader or colleague to confirm the hotel details; and for employee birthday cake reservations, I will confirm the time with the employee the day before the reservation, and on the birthday Tell Wang Lanying to send birthday wishes on OA, and order a total of 17 birthday cakes in 20__.

2. Document organization and office asset registration. The training materials and confirmation forms received from the project department personnel are organized into categories in portfolios; Zhang Li will stamp the newly purchased books in the office first. They are then numbered to facilitate asset management. Now there are 37 books in the office. Other office equipment (such as batteries, sockets, etc.) are also registered in detail, and employees sign and register according to company regulations when borrowing.

3. Attendance statistics. Export the attendance details from the attendance machine before the 25th of each month. If you are unclear, send an email to check with everyone, and then make a statistical summary and send it to __ on time.

4. Organize employee activities. Organize employees to go to the Agricultural University at 5 pm every Wednesday. Through the activities, everyone can improve their team awareness and exercise well. The weather has been cold recently, and the number of people willing to go out is also small. During the reduction, a competition was organized, but the effect was not particularly satisfactory. This is also an area that needs to be improved in the future.

3. Other work

While completing their own work, they also assist in completing the work of other departments.

For example, assist the software project department personnel in binding project documents; assist the marketing department __, and work with him to send gifts to customers, prepare tender documents, etc. In the process, I also gained some new knowledge.

4. Shortcomings in the work

1. When purchasing office supplies, I did not plan well and did not think comprehensively. I only saw what was lacking in front of me. This needs to be done by myself in the future. Pay more attention and worry more.

2. There were mistakes in the attendance statistics process. Although they were corrected at the time and did not have a big impact, this also reminded me of the importance of being careful. After the attendance statistics are made, I must check them carefully. , confirm that it is accurate before sending it out. The same is true for some letters of the same type. If you send out an error and then modify it and resend it, it is easy for others to think that you are a careless person. Although this kind of mistake is only occasional, it is inevitable. Try to avoid it.

3. The effect of organizing outdoor activities near winter was very poor. In the meantime, I also discussed with Zhang Li to organize indoor activities together to provide everyone with activities suitable for indoor play, and organized and implemented them, but this still happened. The effect cannot be achieved, and methods to solve this situation are still being considered.

Five, 20__

1. Improve your initiative and communication skills, be more attentive, careful, and consider all aspects thoroughly in order to complete your work better.

2. Strengthen communication with various departments of the company. Understand the company's development status and the work content of each department. With this knowledge reserve, on the one hand, you can answer customers' questions promptly and accurately, and transfer calls accurately; or you can briefly answer customer questions within your ability. In the past year, I especially want to thank Zhang Li for her help. She enthusiastically and patiently taught me a lot and trusted me. I feel honored to have such a colleague and to work in such a company that treats employees well. I am proud of the company and welcome and resign on 20__. It is a new year. In this year, I will be down-to-earth, complete my work seriously, and do my best for the development of the company! Front desk work summary 5

20__ has passed, and I have been working as a front desk for nearly a year without knowing it. The front desk does not make as big a contribution to the development of the company as the company's business, marketing, finance and other departments. Directly, but since the company has set up this position, the leader must think that its existence is necessary. Through thinking, I believe that no matter which position or job you are engaged in, it is part of the company's overall organizational structure and we are all working hard for the company's overall goals. During this year, with the care and help of the company leaders and colleagues, I successfully completed the corresponding work. Of course, there are also many shortcomings that need improvement. The work in 20__ is now summarized as follows.

1. Daily work at the front desk

1. The receptionist at the front desk is the first person to show the company's image. Since joining the company in June 20__, I have strictly followed the company's policies Requirements: Treat every visiting customer enthusiastically and guide them to the relevant office. For business personnel who come to sell door-to-door, greet them politely and organize and archive the practical business cards and brochures left by them for future work. Over the past year, we have received approximately x number of users.

2. Answer and transfer calls, copy faxes and distribute letters. Answer any incoming calls carefully with an accuracy rate of to see if it is complete and clear. When copying, pay attention to whether the copied information is complete to avoid missing copies of information. If there are any letters, they will be handed over to the relevant personnel in a timely manner.

3. Temporary incident handling: When the drinking water barrel is found to be insufficient, we will promptly ask someone to deliver water. When the required items at the front desk are not enough, we will promptly apply for purchase such as: paper towels, copy paper, disposable paper bags, etc. When the printer is out of ink, it will call the ink refill salesperson to refill the ink. When the office phone bill is about to be used up, go to the business office in advance to pre-deposit. If items in the office are broken, such as air-conditioning switches and bathroom lights, we will call the state-owned property management company immediately and let the property management staff check the cause. If you need to buy the equipment yourself, you can have it installed by the property management staff. If there is a problem with the switch attendance machine, please contact the merchant directly. After-sales solution, if there is a problem with the phone line, please ask the telecommunications office to solve it. In short, when encountering problems, we will find ways to solve them in time.

2. Comprehensive affairs work

1. Booking of rooms, air tickets and birthday cakes; so far, a total of x tickets have been booked.

For leaders or colleagues who come to __ on a business trip and need to book a room, after booking the room, I will text or call the leader or colleague to confirm the hotel details; there is also an employee birthday cake reservation. I will confirm the time and birthday with the employee the day before the reservation. On the same day, I told x that birthday blessings would occur on x, and I ordered a total of x birthday cakes in 20__.

2. Document organization and office asset registration. Training materials and confirmation forms received from project department personnel are organized into categories in portfolios; newly purchased books by the office will be stamped by x first , and then number them to facilitate asset management. Currently, there are x books in the office; other office equipment (such as notebooks, optical drives, sockets, etc.) are also registered in detail, and employees must sign and register according to company regulations when borrowing.

3. Attendance statistics. Export the attendance details from the attendance machine before the xth day of each month. If you are unclear, send an email to check with everyone. Then make a statistical summary and send it to __ on time.

4. Organize employee activities. Organize employees to go to _ activities every Wednesday at 5 pm. Through the activities, everyone can improve their team awareness and exercise well. The weather has been cold recently, and the number of people willing to go out is also small. During the reduction, a table tennis competition was organized, but the effect was not particularly satisfactory. This is also an area that needs to be improved in the future.

3. Other work

While completing their own work, they also assist in completing the work of other departments. For example, assisting software project department personnel in binding project documents; assisting Xue Yiming, the marketing department, and working with him to send gifts to customers and prepare tender documents, etc. In the process, I also gained some new knowledge.

4. Shortcomings in the work

1. When purchasing office supplies, I did not plan well and did not think comprehensively. I only saw what was lacking in front of me. This needs to be done by myself in the future. Pay more attention and worry more.

2. There were mistakes in the attendance statistics process. Although they were corrected at the time and did not have a big impact, this also reminded me of the importance of being careful. After the attendance statistics are made, I must check them carefully. , confirm that it is accurate before sending it out. The same is true for some letters of the same type. If you send out an error and then modify it and resend it, it is easy for others to think that you are a careless person. Although this kind of mistake is only occasional, it is inevitable. Try to avoid it.

3. The effect of organizing outdoor activities near winter is very poor. In the meantime, we also discussed with __ to do indoor activities together and provide everyone with chess, checkers and other activities suitable for indoor play, and organized and implemented them. However, This still cannot achieve the effect of outdoor sports, and solutions to this situation are still being considered.

5. Work Plan for 20__

1. Improve your initiative and communication skills, be more attentive, careful, and consider all aspects in order to complete your work better.

2. Strengthen communication with various departments of the company. Understand the company's development status and the work content of each department. With this knowledge reserve, on the one hand, you can answer customers' questions promptly and accurately, and transfer calls accurately; or you can briefly answer customer questions within your ability.

In the past year, I especially want to thank _ for her help. She taught me a lot enthusiastically and patiently, and also trusted me. I feel honored to have such a colleague, and I feel honored to have such a colleague. I am proud to be in such a company that treats its employees well. The new year is coming. In this year, I will be down-to-earth, complete my work seriously, and do my best for the development of the company! ?