How to improve your Marriott GV score

Methods to improve Marriott’s GV score are as follows:

1. Provide personalized services. Because the design of products and stores are generally consistent. Therefore, the service level of the waiters has accordingly become the key for the hotel to win customers. Standardized service is the cornerstone of the hotel's survival. Personalized service is an important measure for the hotel to improve its competitiveness. Only the hotel's personalized service can win higher customer satisfaction.

2. Complete and improve hardware and software facilities to improve environmental quality and service quality. First, create a good dining and accommodation environment, keep it clean and tidy, keep the equipment in good condition, and make customers feel comfortable; secondly, we must improve service quality, pay attention to individual issues that affect service quality, and promote the adaptability and personalized and emotional service of all service personnel, and pay attention to Onsite management and good service. Thereby improving the soft power of hotel competition and improving customer satisfaction.

3. Make full use of and manage customer information. Modern and sophisticated information technology enables hotels to optimize management of customer information. By establishing a complete database of customers, the customer's consumption preferences, taboos, purchasing behavior, and hotel stay behavior are recorded. In this way, when guests patronize again, the hotel will be able to provide targeted and personalized services to the guests, thereby enhancing customer satisfaction and loyalty to the hotel.

4. Improve user experience. Before check-in, guests can reserve a room, online, and select a room. After checking in, they can use a self-service machine to scan their ID card and get their room card. Guests can also share hotel and booking information with friends.

To sum up, we must have a sound management system, provide guests with a beautiful environment, good service, and excellent order, create a simple and pleasant atmosphere, and make guests feel cordial, friendly and friendly everywhere. Only by being fast and convenient, safe and comfortable, warm and considerate, and feeling like home can we consistently satisfy guests and improve our GV score.