What are the grooming requirements for the service industry?

1. General requirements for waiter appearance:

Good appearance and generous manners; dignified and stable, neither humble nor overbearing;

Kind attitude and sincere treatment of others; solemn and neat clothing Straightforward;

Well groomed, with minimal make-up; well-trained, with appropriate words and deeds.

2. Appearance:

Clear expression, smiling, friendly, dignified and generous.

2.1 Hair should be neatly combed, with the front not covering the eyebrows and the back not covering the collar. Male waiters are not allowed to have sideburns or beards; if female waiters have long hair, they should tie it up with hairpins of the same style, do not use strong-smelling hair oil, and have beautiful and elegant hairstyles;

2.2 According to hotel requirements, they are not allowed to wear it when working. Necklaces, bracelets, rings, earrings and other valuable accessories;

2.3 Do not keep long nails, wear nail polish and heavy makeup, and wear light makeup when working;

2.4 Male waiters insist on shaving every day.

3. Clothing:

3.1 Wear the required work clothes, which should be washed clean, ironed and flat, with buttons fully buttoned and sleeves not rolled up;

3.2 Tie , wear the collar flower correctly; wear the work number plate (worn on the left chest);

3.3 The shoes and socks should be neat and tidy. Wear the shoes designated by the hotel. The socks should not be shorter than the hems of trousers and skirts (when wearing skirts, they should be Wear flesh-colored stockings);

4. Personal hygiene:

4.1 Do the "four diligences", that is, wash hands and bathe frequently; get haircuts and shaves frequently; wash clothes frequently; Trim nails;

4.2 Do not eat raw onions, raw garlic and other foods with strong odor before class.

5. Waiters should check their appearance before going to work every day. Do not look in the mirror, put on makeup or comb your hair in a restaurant where there are customers. Go to the designated workspace to tidy up your appearance.

6. Standing service: Standing should be natural and generous, in an appropriate position, with a correct posture, eyes level, and a smile. The waitress has her hands folded under her navel and her right hand on her left hand to keep herself alert at all times. A gesture of service. The male waiter stands with his feet shoulder-width apart and his left hand holding his right hand behind his back below his waist. Do not put your hands on your waist or hold your arms in front of your chest. Do not lean on your back or hold anything in front of you when standing.

7. Walking: The steps should be light and steady, the stride should not be too large, the steps should be natural, relaxed and generous, and the eyes should be looking straight ahead or at the guests. Do not rush across the aisle with guests. When you must overtake guests due to work needs, you must apologize politely. When meeting guests, you must nod your head and say "good morning", "hello" and other polite words. When walking in a hotel, generally walk on the right side (not in the middle) and keep walking in a straight line as much as possible. In case of emergency, you can speed up the pace, but do not run in a panic.

8. Gestures: should be formal, decent, moderate, with the palms facing upwards. When doing the inviting posture, you must follow the standard requirements, keep your fingers together naturally, extend your arms, and palms upward. Different invitation postures require different methods, such as the curved arm posture when "inviting you into the restaurant" and the straight arm posture when "pointing in the direction". In service, use the horizontal expression to express "please" and the oblique expression to express "please take a seat".

9. Waiters should be "three gentle":

Speak softly and walk softly. Be gentle and operate lightly. When serving tea, serving food, and removing dishes,

handle it gently and act in an orderly manner; do not use excessive force when opening or closing the door, and keep the restaurant quiet at all times.

10. The behavior of waiters should be as follows:

Do not whisper, point fingers, scratch the head, scratch the itch, pick the ears, etc. in front of the guests, and behave appropriately.

11. Waiters should do the "five do's" and "five don'ts" when serving customers:

That is, first, they must smile and be pleasant,

give people a friendly feeling Don't have a cold face and dull expression, which will give guests the feeling of not being taken seriously, and give the guests a sense of not being taken seriously; third, be honest with guests, neither humble nor arrogant, and give people a sense of sincerity; don't be sincere and frightened, and be submissive, giving people a sense of hypocrisy. Fourth, be calm and steady, giving people a sense of calm; don't be flustered, giving the guests a sense of impatience; fifth, look calm, relaxed and confident, giving people a sense of relief; don't frown, look sad, and burden the guests. Feeling.

12. Handing items during service:

You should stand and hand them with both hands in a humble manner. Do not throw or push items to guests casually.