Is it reasonable to cancel the hotel reservation?

The hotel reservation is irrevocable as follows:

1. The irrevocable policy formulated by the hotel or OTA shall reasonably determine the liability for breach of contract within the scope permitted by law.

2. If the consumer cancels the reservation unilaterally, it really constitutes a breach of contract and should bear corresponding responsibilities.

3. The liability for breach of contract shall be determined according to the actual loss, and unreasonable terms shall be avoided.

4. If it needs to be cancelled due to force majeure, consumers can defend their rights according to law.

5. Consumers should know the cancellation policy of the hotel when booking, so as to take appropriate measures.

Principles of hotel reservation policy:

1. Market supply and demand balance: according to the market demand and supply of rooms, formulate corresponding reservation policies to balance the hotel occupancy rate and income;

2. Risk management: Considering the limited room resources, the non-cancellable policy can reduce the losses caused to the hotel by guests' random cancellation of reservations;

3. Price strategy: Usually, the non-cancellable booking price will be lower, attracting guests with limited budget to book in advance, thus locking in some income in advance;

4. Operating cost control: by restricting cancellation, hotels can manage reservations and room allocation more effectively and reduce operating costs;

5. Competitive strategy: In the highly competitive market, the irrevocable policy can be used as a strategy different from other hotels' flexible reservation policies.

To sum up, the hotel or OTA's irrevocable policy reasonably determines the liability for breach of contract within the scope permitted by law. Consumers should bear the responsibility for breach of contract, but the responsibility should be based on the actual loss, and consumers have the right to defend their rights in case of force majeure. At the same time, consumers should know the cancellation policy in advance so as to make a reasonable decision.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 52

Where a business operator provides goods or services, causing damage to consumers' property, it shall bear civil liabilities such as repairing, redoing, replacing, returning goods, making up the quantity of goods, returning the payment for goods and services or compensating for losses in accordance with the law or the agreement of the parties.

Article 9

Consumers have the right to choose their own goods or services. Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services. Consumers have the right to compare, identify and choose their own goods or services.

Article 39

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels: (1) settlement through consultation with business operators; (2) Requesting consumers' associations or other mediation organizations established according to law to mediate; (three) to complain to the relevant administrative departments; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) bring a lawsuit to the people's court.