How to improve the service consciousness of employees?

To improve service awareness, we need to do the following:

Sense of responsibility: be clear about your job responsibilities, have a strong sense of responsibility for every service, and fulfill your duties comprehensively and perfectly.

Team consciousness: adhere to the concept that "collective honor" is our highest honor; Make it clear that "we" is an important part of the team; I have long been used to thinking from the perspective of "we".

Empathy consciousness: understand the emotions expressed by customers; Put yourself in the customer's shoes at work.

Reflective consciousness: always keep "can there be a better way?" Train of thought; Thinking about "why" customers are satisfied or dissatisfied; What is the fundamental difference between a commended colleague and "we"?

Extended data

Basic skills of excellent service personnel:

1, any work begins with taking the initiative to say hello;

2. Any service starts with a smile;

Under no circumstances are you allowed to say that you don't know;

4, any language should use civilized language;

5. Keep an eye on your gfd.

6. Any introduction and explanation should be made clear.

References:

Baidu Encyclopedia-Service Consciousness