Experience of internship in hotel catering department

Internship can learn a lot of knowledge that can't be learned in class and books. The following is my internship experience in the hotel catering department carefully arranged for you. Welcome to read for your reference. Please pay attention to more exciting content.

Half a month's catering practice is over. Looking back on the internship in the catering department of XX Hotel, I feel that I have benefited a lot and learned a lot of knowledge that I can't learn in class and books.

I have been trained in theory knowledge and responsibilities of various departments in XX before. For those who have never been exposed to the catering industry, everything is so Emerson. Although I know how to do it, I haven't done it after all. Everything is just imagination. It can be said that I am eagerly looking forward to this day. I'm happy and scared. I'm glad to finally get access to catering and pastry service. I'm afraid I don't know if I can be competent and handle the relationship with the guests.

After coming to XX, Mr. Gu introduced the development history of the hotel, the various departments and staffing of the hotel, which made me want to know more about XX, how a four-star hotel serves and how this team made XX. Why is this hotel's business ability outstanding among many five-star hotels in Datong?

The food and beverage department consists of nine departments: Abalone Wing, Elegant Room, Banquet Hall, Breakfast Department, Hot Pot Hall, glutinous rice porridge, Bar, Food Delivery Department and Front Desk Reception. Nine of us are in different departments and rotate every two days. This will give us a more comprehensive understanding of the service and management of the entire catering industry, which is also the purpose of our coming here.

From setting the table, folding the cloth, passing the food, serving the food, serving the food at dinner and withdrawing the table, we have all experienced it personally. At first, we felt that we had done badly and couldn't stand it. We are always a little clumsy in doing things. Slowly, the work started and went smoothly, but I think I can do better. All the staff were very enthusiastic about us, and they took pains to help me, and told me the contents of the work, matters needing attention and working procedures. I gave my work experience to the other party without reservation, which made me feel the warmth of the team. At first, it was difficult to apply the theoretical knowledge learned before to practice. Through the guidance of the masters and the combination of theory and practice, customer service will be much easier after a period of time. After work, supervisors consult on the experience of managing employees, and all supervisors also answer questions.

I still have a lot to learn about catering. I want to learn to observe, do a good job of service, be careful, thoughtful and timely, understand the needs of guests, do a good job of personalized service to regular customers, understand their preferences, try my best to satisfy them, advance the service and make guests feel at home.

Half a month has passed. During this half a month, I feel that I have completely become a part of the hotel, and I have a deep affection for the hotel and a deep friendship with my colleagues who work together. In the big family of the hotel, we can feel the brotherhood that all departments in the big family help each other. There is a song that sings "Love each other like a family", and the whole hotel is the closest family from top to bottom. Thank XX Hotel for giving me such an internship opportunity, which made me gain more knowledge and experience life. I sincerely hope that XX Hotel will get better and better, and I also wish that tomorrow will be better.

I recommend it carefully.