Advantages and disadvantages of front office services in different hotels

Advantages and disadvantages are as follows:

Good hotel lobby service is better. In the eye-catching position of the hotel lobby, the opening and closing of airports and highways, as well as traffic control measures in the city, are constantly broadcast. When checking out, guests should be reminded of the possible impact of weather conditions on their travel.

The hotel should set up a treasure chest in the lobby on the basis of summarizing the needs of guests to provide material support for personalized service. There should be common medicines, office supplies, ladies' supplies and service supplies in the treasure chest.

For example, drugs, such as quick-acting jiuxin pills, wind oil essence, band-AIDS, etc. , should always be available. In case of heart attack, mosquito bites, finger cuts, etc. , you can provide corresponding help in time. Different hotels have different customers, different climatic conditions and different demands for commonly used drugs. The front desk can determine the type of medicine according to the situation.

Compared with some small hotels, some hotels have poor front desk service. The quality of hotel front office service directly affects the satisfaction and loyalty of guests.